The following is a troubleshooting guide for successful printing of paychecks, pay stubs, and payroll forms for customers that have an active Intuit Online Payroll or QuickBooks Online Payroll account. If you can view forms and/or paychecks but cannot print them, refer to the guide below for more information.
Note: Ensure that your printer is turned on. If you have multiple printers on your network, ensure that your desired printer is set as the default printer.
Delete cookies and temporary internet files
It is recommended that you clear your cookies and temporary internet files for optimal browser performance. If it has been some time since you've done this, it may resolve your issue. This can be done from your Tools drop-down menu in Firefox.
Select the correct paycheck types you are trying to print
You may experience trouble if you accidentally chose the wrong paycheck types. For example, you may have accidentally indicated that you will be printing plain paper stubs when you actually wish to print on pre-printed check stock. To check which type you indicated, from within the payroll program, select the Setup tab in the top navigational bar and go to Paycheck Printing in the Preferences section.
Turn off pop-up blocker
Occasionally, certain updates will reset default settings to a pop-up blocker on your browser. To disable pop-up blockers, follow:
If this does not resolve the issue, add Intuit as a Trusted Site.
Have Adobe Acrobat or Reader installed on your computer
In order to print paychecks or view forms, you need to install and register Adobe Acrobat or Reader. On a Windows computer, you can check this by clicking the Start menu, then go to the Programs & Features section (or Add/Remove Programs in older versions). Adobe Acrobat or Reader will appear on the list when installed. If you do not have either one, you can find it on the Adobe website.
Update Adobe Acrobat or Reader
Outdated versions of Adobe might not work when trying to view pay stubs and forms. To check which version you're using on a Windows computer, click the Start menu, then go to Programs & Features. This menu will display which version of Acrobat or Reader you're using. The latest versions of Adobe can be located on the Adobe website
Change the page scaling
If your paychecks are not centered on the page, or if they are in alignment but still look "off", you may be able to achieve a better fit by changing the page scaling. After selecting Print, select Shrink to Printable Area from the Page Scaling drop down.
Save paychecks or forms on your desktop, then print it from there
Save the paychecks or forms on your desktop. Close the version you were viewing, then open the version that was just saved to your desktop and try printing from there.
Try to print paychecks as an image (for Acrobat only)
Once the paychecks or form is open in the Adobe window, select the Print icon. In the Print menu, select the Advanced button, then choose Print as Image.
Note that printing as an image may take slightly longer than usual.
Printing many paychecks at the same time
If you are trying to print 50 or more checks at once, you may receive a message that reads: "You are trying to view and print more than 50 checks. You can only view and print 50 checks at a time." Should you receive this message, select to print less than 50 checks at a time, and print in batches.
If a blank check stock print, ensure you have completed entering all of your banking information
You can check this by selecting the Setup tab in the top navigational bar. Next, select Paycheck Printing in the Preferences section toward the bottom. Make sure that Blank Check Stock is selected, then select OK. A screen appears prompting you to enter your banking information.