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Intuit

Fix error "Something's not quite right. Email address already in use." in QuickBooks Online Accountant

If you see a "Something's not quite right. Email address already in use." message when adding someone to your team, don't worry. This happens when you add a team member to your firm, but there's an existing user profile tied to that email address.

There are a few ways to fix this. Follow the path that makes the most sense for you and your team.

Since the email address is in use, it's likely your team member already has a user profile. Simply ask them to sign in to their account and check for the invite. If they can't sign in, ask them to follow the steps to recover their sign-in info.

Also, make sure your team member isn't marked as inactive for your firm. Go into QuickBooks Online Account and see if their profile is active. If their profile is inactive, they can't connect to your firm.

If your team member has another email address, send the invite to it. This creates a new user profile with that email address.

In the rare case that another team member is already using the email address, you can make an edit. Go into QuickBooks Online Accountant and change their email address. This frees up the email address so you can resend the invite to your new team member.

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