Let me know if there is anything that I can help you in validating your account or you mean something else, by leaving a comment below.​ I'm always here to provide help and answer any questions that you may have. Have a great rest of the day! advancedmd

I need to also talk to someone live as to why my money is not in my account.

Let me help you route to the right support, 8913 Lewis. 

If you are referring to delayed deposit, the funds reach your deposit bank account within 2-3 business days of the transaction. However, it varies depending on the time of day you enter transactions, which financial institution you choose for transactions to be deposited in, and how long it takes your bank to verify or process electronic deposits.

The approximate wait time for credit card payments to be transferred to your bank would take 5-7 banking days. While ACH deposits may take 7-10 business days. To learn more about this one, see the Find when QuickBooks Payments deposits your money article for your guidelines.

To talk to our support agent, I'd suggest contacting the QuickBooks Payments Support Phone Team. They'll pull up your account in a secure environment and help you with this one. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. 

Visit our QuickBooks Payments page for more insights about managing your customer payments on your account.

Feel free to update us after contacting our support in the comment below. I'd like to ensure this is resolved for you. You have a good one.

yes

I have requested a phone call three times and have been waiting for two hours...I also can't reach anyone through the number listed online.  I just need the activate code and no one answers the phone.  UGHHHHH

Hi pelindaba3345!

I understand that you need the activation code to activate your QuickBooks Desktop. I'm here to assist you.

Our Support Team is the ones who have access to the data and can provide an activation code. When contacting them, let us make sure that it's within the support hours.

• Pro, Premier, Plus

  • M-F 6 AM to 6 PM

• Enterprise

  • Any time, any day

In addition, there are two ways to reach out to them. You can choose either a callback or chat.

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Enter "Activation Code", then select Let's talk, and then choose a way to connect.

Also, I added these links for the detailed steps on how to install and fix activation issues:

• Install QuickBooks Desktop
• Fix activation, license, and product numbers errors

I'll be here whenever you need help. Keep your posts coming.

How do I correct a payment made in error. I am use to QB 2013 but this online version is much different. 

Thanks for joining the thread, @NatalieJ. I can help you correct a payment.

You can edit or delete a payment that was made in error. Let me guide you how:

1. Go to the Sales menu on the left navigation bar.
2. Select Invoices, form there click on the invoice with the incorrect payment.
3. Click More actions to delete and select Edit invoice to edit.
   
   
   
   

To learn more about recording payments, you can check out this article: Record invoice payments in QuickBooks Online.

I've also added this article, for your future help: Deposit payments into the Undeposited Funds account in QuickBooks Online.

Feel free to tap the Reply button if you need any further assistance with your payments and invoices. I'll be glad to help you. Stay safe!

I am logging in on a new tablet device and the page is showing a message “your trial is over” but i checked and the intuit payment goes out in full every month

Good morning, @Norton140. 

Hey newcomer! It's great to see a new face here in the Community. Let's work together to get you logged into your account on a new tablet device. 

To clarify, did you ever have another QuickBooks Online account with the same log in credentials? If so, this may be the cause of this. All you would need to do is switch the company with a few easy steps. Use the guides below for further instructions:

• Switch between company files on the QuickBooks Online mobile app

• Switch between company files in QuickBooks Online

If not, then I suggest contacting our Customer Support Team for more assistance on this problem. They have advanced tools to assist with particular issues. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Click the Contact Us button. 
3. Give a brief description of the issue and press Let's talk. 
4. Scroll down and select to Get a callback. 

It's that simple! 

I hope this helps and gets you squared away. If not, please let us know how your phone call went with our support. We want to ensure that you're able to get logged into your account so you can run your business. Have a wonderful day! 

Can someone help me access my account?

Good Morning @ldiamond21.

I’d be happy to help you access your account. Can you share a little more information with me so I can get you on the right path, please?

• What product or subscription are you trying to access?
• Have you previously been able to access this account?
• Are you getting an error message? If so, what is that?

Any additional details, other than personal identifying information, will help me help you.

I’ll keep an eye out for your reply and we’ll get you back to business.

Chat soon!

I have my tax info sent to me on here and I’m not able to access it. It says my invitation expired and I need to talk to a live agent 

Hi there, ldiamond21.

Thank you for visiting the QuickBooks Community. I'll be providing information on how the invitation link sent from your employer works in QuickBooks. Then, ensure you'll be able to access and finish the W9 form.

Your employer can use their QuickBooks Online account to send you an invite to fill out your Form W-9. You can sign in from QuickBooks Self-Employed and fill in the form and send it back directly. Since you're unable to process this due to a message stating the invitation expired and you need to talk to a live agent, I recommend reaching your employer and requesting to resend the invitation link. Please know that the invitation expires after 24 hours and contacting support isn't necessary.

Once done, you can now begin to fill out your W-9 so you'll be able to view and print your 1099. You can click this article to see further details on how to complete the process and how it works: Fill out a W-9 and view your 1099-MISC in QuickBooks Self-Employed.

Lastly, you may refer to this article to view details on how you can run a report to get your federal estimated quarterly tax payment and annual tax info: Get quarterly and annual tax info from QuickBooks Self-Employed.

Please let me know if you're still having issues with W9 and you can always post to the Community if you have concerns related to QuickBooks. I'll be around to lend a helping hand. Take care and have a great weekend! 

This is just astoundingly shameful customer support!!!  I've been searching for nearly 2 hours how to reach customer service to ask a question...and SUPPOSEDLY I'm actually paying to have premium support.  Such a disappointment.

Can someone, other than a chat bot, please contact me?  I have a specific question

Good afternoon, @PleaseStopAbandoningMe. 

I can help you get in touch with your premium support. 

All you need to do is request for a callback within the system. This will get a live representative to contact you as soon as possible. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Click the Contact Us button. 
3. Enter your question and hit Let's talk. 
4. Scroll down and pick to Get a callback. 

That's all there is to it! 

This should get you where you need to be so you can speak with a live person. I hope this helps. Have a wonderful weekend!

Hello

Por favor necesito ayuda con mi subscripcion. Mi tarjeta que estaba asociada me la cambio el banco y resulta que QuickBooks me canceló la subscripcion y no encuentro la forma de renovarla. Hago lo que me dice en la página de ayudas y no me aparece billing & subscription . No se porque . Ni en el teléfono ni en la laptop. 

En ocasiones, los archivos de caché de Internet locales almacenados en el sistema pueden causar un comportamiento inesperado en el producto, 13633946214158314.  

Cuando el almacenamiento en caché de un navegador está lleno o dañado, puede generar mensajes de error o, en ocasiones, puede provocar un comportamiento inusual del navegador en QuickBooks Online. Iniciemos sesión en QBO usando una ventana privada o de incógnito. Este modo no utiliza los datos de caché existentes y nos ayuda a confirmar problemas relacionados con el navegador. 

Así es cómo: 

• Para el navegador Google Chrome: Ctrl + Shift + N 
• Para el navegador Mozilla Firefox: Ctrl + Shift + P 
• Para el navegador Safari: Comando + Opción + P 

Si funciona, vuelva a su navegador habitual y borre la memoria caché para eliminar los archivos almacenados temporalmente y el historial de navegación. La recopilación de datos en horas extras puede crear corrupción, sin embargo, eliminar esto debería solucionar el problema. También puede usar otros navegadores compatibles y actualizados para implementar la posibilidad de un problema relacionado con el navegador.  

Siempre puede comunicarse conmigo cuando tenga otras inquietudes. Estaré cerca para ayudarte. ¡Mantente a salvo! 

===========================================================================================================================================

Please know that I've utilized Google Translator to translate this concern from Spanish to English. Below is the English version of my response.   

There are times that local internet cache files stored in the system can cause unexpected behavior in the product, 13633946214158314.   

When a browser's cache storage is full or corrupted, it can cause error messages or sometimes can cause unusual browser behavior in QuickBooks Online. Let's signing in to QBO using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues.

Here's how: 

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.     

You can always get back to me whenever you have other concerns. I'll be around to assist you. Keep safe! 

hello sir

my self mahendra surve from india 

we need your quickbooks software for our e commerce site so please give me your contact person number to me and support for our site 

mahendra surve 

exicutive assistant 

mumbai maharstra 

pin code [removed]

contact no : [removed]

Good day!

Thank you for your interest in QuickBooks Online (QBO). I understand that you need to use the software for your business so let me assist you.

Please visit https://quickbooks.intuit.com/in/pricing/ to establish an account if you haven't already. You'll then be able to see the plan and pricing that are available in India.

In addition, you will learn how to set up a QBO account in this article: Get started with QuickBooks Online.

Check to see if your website provider supports QBO if you need to integrate it into your e-commerce site. Please keep in mind that each third-party application has its own technique of connecting to QBO. They will undoubtedly be able to help you with the integration.

If you still need to contact our Support Team, please follow these steps:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter a keyword of your concern.
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose a way to connect with them.

Lastly, I added this link if you need help in running financial reports: Run reports in QuickBooks Online.

Shoot me a reply if you need more help with this. Take care!

I need to file my 2020 return. I have some questions related to the previous year's return.

1. Can I file my fed and state return electronically or do I need to mail it to them?

2. Do I need to file my 2020 return before I file my 2021 return?

3. Why the cost of Turbotax premier is costlier for 2020 than 2021?

Thanks

Avnish

@helloo sir 

If your company is located in India, consider using QB Online India version.

https://quickbooks.grsm.io/India

Then you can utilize this app to accept payments on your website to integrate with QB Online.

https://rzp.io/i/Hau8FOdd

Thank you for sharing your concern on this thread, Avnish.

I'll give some information and steps to help you out.

To file your Federal and State tax return in QuickBooks Online, you'll need to set up the E-Services feature. You can find more details and the instructions in these articles: 

• Set up e-file and e-pay in Online Payroll.
• Pay and file payroll taxes and forms in Online Payroll

As for your second concern, you will need to file the 2020 then the 2021 forms. Please take note that you'll have to do it manually, since we're unable to file the older forms in the program. 

If you were able to archived the forms from 2020, you can print them by following these steps:

1. Go to Taxes > Payroll Tax.
2. In the Forms section, click the View and Print Archived Forms link under Quarterly Forms.
3. Select the name of the form and click View. This will open a PDF window and from there, you can click on the Print icon.

To learn more about archiving forms from prior periods, please check out this guide: Archive old forms.

With regard to the TurboTax pricing, please feel free to visit this link: Compare TurboTax Online Products.

Should you have any additional questions or other concerns, please let me know in your reply. Me and my colleagues are here to help. Have a good day ahead!