If you receive a federal, state, or local payroll tax penalty from an error made while using QuickBooks Online Payroll Elite, we’ll help you resolve it and we’ll reimburse any penalty and interest cost.
Submit your electronic services authorization forms to Intuit so we can enroll you with the applicable federal, state, and local authorities. This way we can submit filings and process tax payments on your behalf. If you expand to new states, you’ll need to enroll in electronic services there as well.
Let one of our payroll experts review your payroll setup and resolve any problems the expert identifies when checking your account. Once everything is correct, your tax penalty protection will be activated and a badge will appear on your overview screen.
In order to receive full penalty and interest reimbursement (up to $25,000), send a copy of your payroll tax notice (all pages) to firstname.lastname@example.org within 15 days from the date printed on your first notice. Our Tax Notice Resolution Team will take it from there. If the team needs additional information, they’ll make 3 attempts to reach you via email and/or phone, typically over the course of 5 business days. If you don’t respond by the end of the day after the third attempt, Intuit will no longer be liable for any incremental penalties or incurred interest.
You must meet the requirements above to be eligible for tax penalty protection.
*We cannot help resolve notices for customers in Collections with the IRS because IRS Collections will only work with businesses directly. We can, however, coach you through it.