Getting Paid On Time

How to Follow Up When A Client Doesn’t Pay An Invoice

When it comes to the daily business routine, getting paid for a job-well-done should be the least of your worries. Unfortunately, however, you can spend hours following best practices and sending out the perfect invoice, but there’s still a chance you’ll come across clients who forget or, worse, outright refuse to pay. The balancing act can feel like a tightrope walk: You balance the need to be paid against the fear that you will irritate your client or damage your relationships.

That’s why it’s so important to have a plan in place when following up on a late payment. In truth, your client may have simply forgotten about your bill, so you need to approach the situation with care while also attempting to “re-train” your client’s behavior. In the end, you may also have to re-train yourself to ensure your invoicing techniques get the job done.

While every situation is unique, here’s a basic timeline to help you follow up when a client is late in paying an invoice. (NOTE: This example is for an agreement to get paid on the 1st and 15th of each month.)

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Chapter 11.
INFOGRAPHIC: What’s Wrong With Your Invoices?2 min