We’ve all been there. Your schedule is full for the next two weeks, your field techs are ready to go, and things are looking food for your monthly ledger. Until a cancellation rolls in. And then another.
If a customer cancels well in advance, you can fill their slot with another job. Last-minute cancellations are another story.
When your customer just doesn’t show up or they cancel within three hours of your scheduled arrival, you’re probably left high and dry. While you can’t avoid all last-minute cancellations, you can try to mitigate them.
Having a last-minute and no-show cancellation policy is one way to limit the number of cancellations you receive. When your customer has a financial investment in keeping the appointment, they’re often more motivated to make it work. Here are some things to know about whether you need a cancellation policy, how they work, and the best way to communicate a new policy to your customers.