“A customer talking about their experience with you is worth ten times that which you write or say about yourself.” – David J. Greer
Customer feedback is a valuable asset to your business. It can provide you insights into your business’ strengths and weaknesses, boost your business’ SEO, and help you understand the customer experience. However, you cannot enjoy any of these benefits if you are struggling to collect customer feedback in the first place. In this article, we will discuss the importance of customer insights and how your business can ask for feedback.