A delivery exception occurs when an unexpected event delays a shipment. Even the most sophisticated shipping systems are vulnerable to harsh weather, accidents, or a misspelled address.
These unforeseen delays lead to lost revenue, frustrated customers, and backlogged customer service requests. Accordingly, any business that ships products should have a plan in place to prevent delivery exceptions—and act fast if they do happen.
Coming up, we’ll cover some common causes of delivery exceptions, expected outcomes, and response strategies. But first, let’s start with the basics.