B2B order management and fulfillment is a major component of successful supply chains - for both large and small businesses alike. With the plethora of communication tools available in the 21st century, it’s no wonder that businesses are dealing with a growing range of communication and transactional challenges – especially when it comes to online ordering systems for businesses.
This article has been updated February 2020.
There are many challenges that modern businesses deal with in order management and fulfillment:
- An explosion of order and delivery channelsThe complexity of global supply chainsThe rising expectations of customers and consumers
Technology is a great way for business owners to manage and manoeuvre an increasingly complex business landscape. Skype, phone, email, and face-to-face meetings are all great ways to communicate with your wholesale customers - but when it comes to managing sales admin, ensuring uniformity across all these different channels can quickly turn into a nightmare.