The solution: Prioritize employee wellbeing
Post-pandemic employees are more stressed and anxious than ever. Many employers have been quick to respond by offering wellness benefits like meditation app subscriptions or mental health days. But these efforts, while appreciated, only serve to remedy the symptoms of employee burnout rather than addressing the cause: overworked employees. If your employees are exhibiting signs of burnout or quiet quitting, it’s an indication that your business, not your employees, needs to make some improvements.
Start by setting clear expectations for you and your staff. Remember, most employees define quiet quitting as setting healthy boundaries at work, something that should exist anyway. It might be tempting to expect your employees to wear multiple hats or take on extra responsibilities, but a jack of all trades makes a master of none. When employees are spread too thin, it can lead to mistakes, tasks falling through the cracks, and, well, resentment. Three things that aren’t exactly conducive to a productive workplace.
Create a culture where employees feel comfortable discussing a too-heavy workload and other workplace issues. Employees who fear appearing incompetent or jeopardizing their jobs might keep their struggles on the down low, leaving them feeling frustrated, stressed, and alone — a fast track to burnout. Check in with employees regularly and offer real solutions.
Part of checking in is knowing the signs of an overworked employee or an employee on the verge of burnout. You actually know these signs already. It’s how you feel when you have too much work on your plate and not enough help or acknowledgment: tired, irritable, and unmotivated. Burnout in the workplace can surface as low productivity, decreased quality of work, or a shift in workplace culture.
Finally, a quick and easy way to ease employee burnout is to intentionally work downtime into employee schedules — and respect that downtime. That means no working through break times or calling employees in on their days off. Employees who feel like they’re always “on call” or unable to decompress are quick to reach their limits. (And if you think covering an employee’s day off is tough, think about how tough it might be to cover their workload when they inevitably quit).
3. Employees aren’t engaged
We’ve seen the stats on employee engagement: Employees who are engaged with their work are happier, more productive, and more likely to stay with your business longer. Gallup reports that little more than three in 10 employees are actively engaged at work, but 18% are actively disengaged — the highest percentage in almost a decade. Disengaged employees are actively seeking other jobs or planning to quit (loud quitters, if you will).
That leaves roughly 50% of employees somewhere in the middle, or “quiet quitting” territory. They’ll put in the time, but they won’t do it with energy or enthusiasm. If we’re speaking brass tacks, they’re a major flight risk.
It’s especially hard on a small business when an employee decides to quit. Other employees have to step in to cover additional shifts or responsibilities until a replacement is found (see: “They’re overworked”). And according to QuickBooks data, 63% of small businesses say it’s increasingly hard to find applicants for their job openings, meaning you might not be able to fill those positions as quickly as you’d like.
The solution: Increase engagement
We know. This solution feels very “draw the owl.” Increasing employee engagement in the workplace is one of those things that’s easier said than done. But here’s the good news: The two things you’ve already committed to work on (offering employee benefits like career development and coaching; prioritizing employee wellbeing) both increase engagement. In fact, a lot of things do, and they aren’t very expensive or difficult to execute. At the end of the day, employees just want to feel valued and recognized for their hard work. They want to know their work is meaningful and contributes to overall business success.
Beyond benefits and wellness, develop an employee recognition program that demonstrates appreciation for employees — and participate often. There are lots of ways to recognize a job well done: a public shoutout, a small token of appreciation like a gift card or handwritten note, or a celebratory event for the whole team (pizza parties are allowed, in this instance). Building a culture of recognition ensures employees feel seen and appreciated, improving employee engagement and reducing turnover. If you’re not sure how your team prefers to be recognized, go straight to the source. Ask your employees what makes them feel valued.
Last but not least, give your employees a seat at the table. A voice. Two minds are better than one, and you have a team of great minds eager to make your business better. Asking for employee input shows your team that you trust and value their ideas and opinions, and it might just lead to more creative solutions for your business.
Address quiet quitting before it gets too loud
Quiet quitting isn’t the major employee issue some make it out to be. Quiet quitters are simply setting healthy work/life boundaries and protecting themselves from burnout at a business that hasn’t prioritized their needs or recognized their contributions. If you find yourself with a team of quiet quitters on your hands, you might want to take a long, hard look at your business processes and think about making some systematic changes. If quiet quitting goes on for too long, you might find yourself hearing some very un-quiet “I QUIT”’s. Investing in employee growth and development, prioritizing health and wellness, and finding creative ways to make employees feel valued all contribute to a stronger, more engaged team.