Question

Quickbooks Workforce

Forum|Forum|6 years ago
February 10, 2020
13 replies
1729 views

Not sure if there is a solution to this problem. QB support has declined to the point that it feels actually useless. I set up QB Workforce. Sent two test invites out to one employee and myself (payroll administrator). Employee 1 accepted and was able to set up account. Me, I accepted the invite, followed the link to set up account, the nightmare started here. There was an endless circle round and round until it timed out. This went on for two days, no success. I tried to use my secondary email address, same result. QB support was useless, as they didn't understand my question, kept stating the obvious, saying I need to set up my account after accepting the invitation, um, yes, but it's timing out and not successful. How do I set up my Workforce account after my first and second invitation has been ruined. Workforce can't recover my account because it says its in use, but there's no way it could be in use as I never successfully finished creating an account. I also tried another web browser. While taking steps to recover my account from either email address, a series of dead end errors display. Ex: "! Something's not quite right" "Ooops something went wrong" "Hmm your account cannot be found" "That username is already registered" Of course each time I try to reset a password, one of the above messages display. The person who can solve this will be placed on a virtual pedestal. :)

QuickBooks Desktop Payroll

J

JamesDuanT

QuickBooks Team

I know how important to access your QuickBooks Workforce account, JaWoHr.

I've reviewed our system and I've found out that there's an ongoing investigation about this error. Our engineers are already working for a fix. I'd recommend reaching out to our chat support. They can add you to the list of affected users and will keep you updated about it. You can use this link to start a live chat: https://help.quickbooks.intuit.com/prechats/offerings/ViewMyPaycheck-CHAT/15016/view.

For now, you can ask your employer for a W2 copy. They can print and mail to you. Or they can download a PDF copy and email it to your personal email address.

Meanwhile, I'll also submit feedback about your experience so this won't happen again to you or any users.

We'd appreciate your patience as we get to the bottom of this.

J

jwhitemechanical

The chat support is absolutely useless. I was chatting with Rhea Mae and she cut me off right in the middle of our chat. Then she closed the chat. Now I would have to start another chat and go through all of the information again . WTF?! Give us a phone number to talk to someone live.

I

Inglebuerry

Quickbooks has no interest in providing solutions or real tech support. They make all their money on selling turbotax to unwitting consumers in the US thanks to their successful lobbying of the IRS to end / limit the free file program.

I would recommend looking into alternative accounting solutions. We are doing that ourselves now.

T

tinaphcr

I wishi I could solve your problem but I have the same issue for our company. I have two case numbers with support and have spent hours on the phone with them to only receive "our engineers are aware of the problem and working on it.

C

CNSS11

I too have been having the same problem. I'm the admin of our account. New employee received invite to their personal e-mail, tried on two occasions to set-up account but received the following error messages:

'Looks like you don't have a Workforce employee account. The email you entered belongs to an admin account. Only employees can access their Workforce accounts' and 'Oops something went wrong'.

Intuit should never have migrated from ViewMyPaycheck. If it's not broke, don't fix it.

C

Candice14

Level 8

Hello, @CNSS11.

This isn't the impression I want to leave you with. Since you've tried to set up the account more than once and you keep receiving errors, then I recommend contacting our Customer Support Team. They have additional tools to look further into your account and can also use a screen share to help walk you through a few steps to help resolve this problem. Here's how:

Go to the Help menu.
Pick QuickBooks Desktop Help.
Tap the Contact Us button.
Give a brief description of the problem and press Continue.
Scroll down and choose to Get a call or Get a callback.

It's that easy. If you run into any trouble along the way, just let me know. Bye for now!

C

Caseyo2

I was wondering if you can put me in the correct echo power line llc for pay stubs?

Jen_D

Level 8

It's nice to see you here, @Caseyo2,

Allow me to share some insights on how you can get access to your pay stubs in QuickBooks Workforce.

In order to see your payroll information, your employer must invite you to their Workforce account. Every company file has it's own ID for Workforce, which is why if you're not invited to one, you won't be able to access your history.

Also, your employer must be using QuickBooks and has Admin access to enable this option. Then, have them follow these steps to help you create an account and view your paycheck stubs.

In QuickBooks, go to Employees, then Manage Payroll Cloud Services.
Wjen routed to the Payroll Cloud Services window, toggle the status to ON below QuickBooks Workforce.
When prompted, create or confirm a PIN used to send payroll data.
Press Save Changes.
Click on the Return To QuickBooks link.

You can also send them this article that highlights the entire process of setting up employee pay stub and W-2 access: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more

Let me know if you have any questions or concerns about this Workforce topic. I'll be right here to assist you anytime. Have a wonderful week ahead!

L

Lottie--D

How can you re-invite an employee who has already signed up, but changed their email? I have an employee whose email was compromised, he closed the account and no longer has access to it. I can change his email address when complete the process to invite employees, but I cannot mark the checkbox to invite him again.

Thank you,

Lottie

S

Sumathy

I have some issue login

JenoP

QuickBooks Team

Let me help you make sure that you're able to log in to your account and see your paystubs, Sumathy.

I also want to ask what happens when you log in to your account? In the meantime, you can follow these steps to recover your account:

Go to our sign in help page.
Enter the phone number, email address, or user ID for your account. You can also click Try something else and answer other questions about yourself.
Click Continue.
Check your inbox for the code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
Reset your password.

Once done, log back in and check if you can access your account. Here's an article for more details about this process: Recover Your Account When You Can't Sign In

Aside from that, you can also reach out to our Chat Support Team in case you can't still log in. Here's the link where you can reach out to them: QuickBooks Workforce Chat Support.

Let me also share these articles for additional guidance and reference:

Don't hesitate to join us again in the Community if you need more help. We're always here to guide and assist you anytime.

W

Wuato

Your Team Up LLC pay stub is ready in Workforce

A

AbegailS_

Level 6

Hi there, @Wuato.

We'd want to make sure that you get the help that you need. Can you tell us more details about your concern? This is for us to know and ensure that we give you the right steps and information to sort it out.

Please add a reply below to share more details.

W

Wuato

@AbegailS_ wrote:
Hi there, @Wuato.

We'd want to make sure that you get the help that you need. Can you tell us more details about your concern? This is for us to know and ensure that we give you the right steps and information to sort it out.

Please add a reply below to share more details.

Talón cheque
Quiero ver mi talón cheque

M

mcswaik

Intuit should not be soliciting my employees for some of their "free products." Then I find out you can't turn this feature off if you turn it on and then are unhappy with Intuit's execution or the results.

This is bad business practice. Unethical. A program feature that is optional but cannot be turned off is no different than a bloatware virus.

"Affectionately called crapware, diplomatically called Potentially Unwanted Programs (PUP), bloatware refers to any unwanted, hidden program on your computer or device....that is difficult to remove."

V

Vin6

I am currently in your nightmare JaWoHr. Please wake up. I cannot access my pay stubs.

K

Kurt_M

QuickBooks Team

Thanks for joining, @Vin6.

I understand the urgency of this matter. But before we venture to troubleshoot your query, I'd like to ask if you receive any error prompt when attempting to access your paystub. This way, I can provide you with the appropriate resolution to your concern.Also, know that you'll need your employer's approval for you to be able to view the pay stubs. That said, you'll want to reach out to our employer so they can invite you to their Workforce account.

Once you've received and accepted the invitation, here's how you can access your paystubs:

If you haven't yet, set up your Workforce account.
Sign in to workforce.intuit.com .
Select Paychecks.
Select the appropriate date range. You can view multiple paychecks up to one year at a time.
Do one of the following.

See this article for more information: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

You can also reach out directly to your employer so they can send you a copy of your pay stubs since they're the only one who has access to those.

But if the issue persists after accepting the invitation from your employer. I recommend reaching out to Work Force Support Team, so they can assign a representative to check your account to determine the root cause of the issue.

@Vin6, know that I'm determined to help you get this sorted out. If you need further assistance with this. Our door is open 24/7, and you are welcome to post here again anytime.

Check stubs

Can’t log in

I need to update my phone number on my account so I can verify who I am via security code..

L

LollyNino_C

QuickBooks Team

Hi there, @Waynereed44.

Thanks for reaching out here in the Community. I'd be pleased to walk you through how to update your phone number in your QuickBooks account.

If you're using QuickBooks Online, since you no longer have access to the phone number, log in to your Intuit Account page to update the associated phone number. You can follow the steps below.

Sign in to your Intuit account.
From the left menu, choose Sign In & Security.
Under the Phone section.
Tap the Verify link, then hit Change.
Enter your new phone number, and then click Save.

You can also refer to this resource to help keep your company information up-to-date: Update or change your Intuit Account login information.

If this is for QuickBooks Desktop, there are several ways to update your account information. You can manage it through the Customer Account Management Portal (CAMP) or update it within your company file.

Here's how:

Go to the Company menu at the top bar and choose My Company.
Tap the Pencil icon at the upper right of the My Company page.
In the Company Information window, make any necessary changes.
Click the OK button to apply the changes.

Another way is to log on to the CAMP site and edit the information above. Follow these steps:

Sign in to camps.intuit.com.
Click the Edit menu next to All Addresses or Phone.
Make any changes you need to make.

Feel free to browse this reference for more insights about updating your business information: Change your QuickBooks Desktop address or phone number.

Please refer to the instructions below for more details about updating your email address: Edit or change your email.

Feel free to read the details from this article for more information updating company information in QuickBooks:

Keep me posted if you have additional questions about changing the information mentioned or need further assistance navigating through QuickBooks. I'm always ready to lend a helping hand. Enjoy the rest of the day, @Waynereed44.

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