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Level 1

Quickbooks Workforce

Not sure if there is a solution to this problem.  QB support has declined to the point that it feels actually useless.  I set up QB Workforce.  Sent two test invites out to one employee and myself (payroll administrator).  Employee 1 accepted and was able to set up account.  Me, I accepted the invite, followed the link to set up account, the nightmare started here.  There was an endless circle round and round until it timed out.  This went on for two days, no success.  I tried to use my secondary email address, same result.  QB support was useless, as they didn't understand my question, kept stating the obvious, saying I need to set up my account after accepting the invitation, um, yes, but it's timing out and not successful. How do I set up my Workforce account after my first and second invitation has been ruined.  Workforce can't recover my account because it says its in use, but there's no way it could be in use as I never successfully finished creating an account. I also tried another web browser.  While taking steps to recover my account from either email address, a series of dead end errors display.  Ex:  "! Something's not quite right"  "Ooops something went wrong"  "Hmm your account cannot be found"  "That username is already registered"  Of course each time I try to reset a password, one of the above messages display.  The person who can solve this will be placed on a virtual pedestal.  :)

6 Comments
Moderator

Quickbooks Workforce

I know how important to access your QuickBooks Workforce account, JaWoHr.

 

I've reviewed our system and I've found out that there's an ongoing investigation about this error. Our engineers are already working for a fix. I'd recommend reaching out to our chat support. They can add you to the list of affected users and will keep you updated about it. You can use this link to start a live chat: https://help.quickbooks.intuit.com/prechats/offerings/ViewMyPaycheck-CHAT/15016/view.

 

For now, you can ask your employer for a W2 copy. They can print and mail to you. Or they can download a PDF copy and email it to your personal email address.

 

Meanwhile, I'll also submit feedback about your experience so this won't happen again to you or any users.

 

We'd appreciate your patience as we get to the bottom of this.

Level 2

Quickbooks Workforce

I wishi I could solve your problem but I have the same issue for our company.  I have two case numbers with support and have spent hours on the phone with them to only receive "our engineers are aware of the problem and working on it. 

Level 1

Quickbooks Workforce

I too have been having the same problem.  I'm the admin of our account.  New employee received invite to their personal e-mail, tried on two occasions to set-up account but received the following error messages:

'Looks like you don't have a Workforce employee account.  The email you entered belongs to an admin account.  Only employees can access their Workforce accounts' and 'Oops something went wrong'.

Intuit should never have migrated from ViewMyPaycheck.  If it's not broke, don't fix it.  

QuickBooks Team

Quickbooks Workforce

Hello, @CNSS11

 

This isn't the impression I want to leave you with. Since you've tried to set up the account more than once and you keep receiving errors, then I recommend contacting our Customer Support Team. They have additional tools to look further into your account and can also use a screen share to help walk you through a few steps to help resolve this problem. Here's how: 

 

  1. Go to the Help menu. 
  2. Pick QuickBooks Desktop Help
  3. Tap the Contact Us button. 
  4. Give a brief description of the problem and press Continue
  5. Scroll down and choose to Get a call or Get a callback

 

It's that easy. If you run into any trouble along the way, just let me know.  Bye for now!

Level 1

Quickbooks Workforce

Followed the exact steps that you listed above and requested a call back.  Person who called me said I had reached mac support and that I needed to go a different route to reach payroll support.  Very frustrating!

 

Content Leader

Quickbooks Workforce

Hi there, gzimmerman1.

 

Thanks for reaching out here in the Community. I want to make sure you're able to contact the correct team regarding any issues with QuickBooks Workforce.

 

One option to consider is to initiate a chat with an agent. This can be done specifically for the Workforce program by clicking here: QuickBooks Workforce Chat Support 

 

Additionally, the following link provides a different route to reach the Support Team by phone. Here, you'll be able to specify that you need assistance with Payroll and you'll be relayed the correct means of contact: Contact Us

 

You're always welcome to post your questions here. I'll do my best to help in any way that I can.

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