More in Management and Training
When you run a small business, it's easy to become time strapped because you have to wear so many hats.
When running a small business, it’s important to stay on top of certain areas in order to maintain an accurate picture of your business’ health.
Great employees are a cornerstone of any successful business, but the benefits of good employees can be amplified for smaller business operations.
It's remarkable how much you can learn by doing someone else's job for a few days. I did just that at Cranky Concierge recently...
I wrote last month that the concierge who handles the most clients for us was going on vacation for three weeks. It turns out, he's not coming back.
One way to make your company more attractive to great employees is to offer them stellar leadership.
One thing that has really been of interest to me is the flexibility it would provide in terms of handling peak and slack periods of demand using cross-training.
A retail business is only as good as its staff. The good news is it's possible to increase the productivity of your staff with proper coaching.