Management and Training Articles
on May 20, 2015
I wrote last month that the concierge who handles the most clients for us was going on vacation for three weeks. It turns out, he’s not coming back. That’s always tough for an organization to handle, but it has given us some great opportunities as well.
We …Read » Views: 1,829
on May 11, 2015
In today’s competitive environment, you should do all you can to attract competent, quality employees. One way to make your company more attractive to great employees is to offer them stellar leadership. In his book, Good Boss, Bad Boss, Robert Sutton says stu…Read » Views: 1,979
on April 15, 2015
I wrote last week about how we were testing a new business practice here at Cranky Concierge. While this might be good in a lot of ways, one thing that has really been of interest to me is the flexibility it would provide in terms of handling peak and slack pe…Read » Views: 2,310
on April 14, 2015
A retail business is only as good as its staff. The good news is it’s possible to increase the productivity of your staff with proper coaching. We spoke to Doug Fleener, president and managing partner of Dynamic Experiences Group, about how staff coaching can …Read » Views: 2,237
on March 25, 2015
Randy Nelson (pictured) has started and sold two successful businesses and is currently the CEO of Gold Dolphins, LLC, which provides coaching for entrepreneurial leaders and CEOs. But his first job out of college was on a nuclear submarine in the U.S. Navy. B…Read » Views: 3,492
on March 16, 2015
As an entrepreneur, you likely have little time and even less money to invest in self-improvement. After all, you’re already dedicating every spare moment to building your business. Continuing education might be the last thing on your mind.
But picking up a…Read » Views: 2,688
on February 23, 2015
As a hiring manager or business owner, odds are good that you’ve been faced with the following situation: Should you hire an outside employee or promote someone from within? While your first thought may be to widen your job net with an online job posting, t…Read » Views: 2,451
on February 17, 2015
As a business owner, you understand the importance of having a dedicated and talented workforce. Whether you employ one person or 20, the success of your business depends greatly on the performance of the people you hire.
Of course, all employees want to fe…Read » Views: 2,142