Management and Training Articles

  • 2015_1_27-large-am-the_complete_guide_to_employee_discipline.png

    The Complete Guide to Employee Discipline

    by on January 30, 2015

    When an employee’s unsatisfactory performance or behavior calls for corrective discipline, small business owners don’t always have a Human Resources department to lean on for guidance.
    It is therefore essential for supervisors at small comp…

    Read » Views: 50
  • 2015_1_27-large-am-how_to_handle_employee_complaints_and_grievances.png

    How to Handle Employee Complaints and Grievances

    by on January 30, 2015

    Every employer hopes that their employees are always happy and satisfied with their work and working conditions. But in spite of your best intentions and preparation, employees may have an occasional concern or complaint that they would lik…

    Read » Views: 36
  • 2015_1_28-large-am-appraising_the_performance_of_performance_appraisals.png

    Do Performance Reviews Matter? Appraising Performance Appraisals

    by on January 30, 2015

    Appraisal is not the system that drives pay, careers and status; it is an incidental effect of those dynamic systems. Appraisal is primarily the paper-shuffling that sanctifies decisions already made.
    ––Tom Coens and Mary Jenkins, Abolishing Performance A…

    Read » Views: 43
  • 2015_1_21-large-am-5_great_apps_for_managing_telecommute_workers.png

    5 Great Apps for Managing Telecommute Workers

    by on January 20, 2015

    Telecommuting is becoming an increasingly popular option for companies of all shapes and sizes. Along with saving businesses significant money on office space, telecommuting offers a number of benefits, such as greater productivity, reduced overhead and lower …

    Read » Views: 320
  • istock_000034408418small.jpg

    Is Your Business Showing These Signs of Decline?

    by on January 15, 2015

    Would you know it if your business was in decline? According to a white paper [PDF] produced by compensation data company PayScale, a business can enter a state of decline before it becomes obvious to those in charge. In fact, sometimes managers or owners…

    Read » Views: 899
  • workflow

    In the Trenches: Fixing Our Workflow

    by on September 24, 2014

    Since the early days of Cranky Concierge, we’ve used email as our primary method for tracking and managing client interactions. As we’ve grown, it’s become readily apparent that this is a very bad plan. For that reason, we spent the summer evaluating and impl…

    Read » Views: 2,476
  • lazy worker

    4 Strategies for Dealing With Lazy Employees

    by on September 17, 2014

    Employees who don’t pull their weight cause business owners a lot of frustration. Even worse, when their performance is consistently poor, it has the potential to impact your company’s profitability. The latest State of the American Workplace Report estimates…

    Read » Views: 1,535
  • 2014_7_8-small-AM-How_to_Create_an_Effective_Employee_Training_Program

    How to Create an Effective Employee Training Program

    by on July 17, 2014

    Studies have shown that companies tend to lend more weight and attention to training only new employees and entry-level workers. Though training for less-experienced employees is important, research reveals that work training programs at all job levels have a …

    Read » Views: 1,870