Management and Training Articles

  • workflow

    In the Trenches: Fixing Our Workflow

    by on September 24, 2014

    Since the early days of Cranky Concierge, we’ve used email as our primary method for tracking and managing client interactions. As we’ve grown, it’s become readily apparent that this is a very bad plan. For that reason, we spent the summer evaluating and impl…

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  • lazy worker

    4 Strategies for Dealing With Lazy Employees

    by on September 17, 2014

    Employees who don’t pull their weight cause business owners a lot of frustration. Even worse, when their performance is consistently poor, it has the potential to impact your company’s profitability. The latest State of the American Workplace Report estimates…

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  • 2014_7_8-small-AM-How_to_Create_an_Effective_Employee_Training_Program

    How to Create an Effective Employee Training Program

    by on July 17, 2014

    Studies have shown that companies tend to lend more weight and attention to training only new employees and entry-level workers. Though training for less-experienced employees is important, research reveals that work training programs at all job levels have a …

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  • Insider_Management_Tips-large

    Insider Management Tips for Small Business Owners

    by on July 15, 2014

    From Silicon Valley to New York City, the startup culture is alive and well. Every day, there are success (and failure) stories of companies that began as small, obscure businesses only to practically become household names in their respective industries.

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  • 2014_7_14-small-AM-10_Steps_You_Should_Take_When_Firing_an_Employee

    The 10 Steps You Should Take When Firing an Employee

    by on June 25, 2014

    1. Thoroughly Outline Expectations
    In order to smooth out the process of termination down the line, you should provide all of your workers with clear expectations regarding job performance, deadlines and work ethic. When onboarding new employees, outline the …

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  • 2014_7_14-small-AM-The_Dangers_of_Micromanaging_When_to_Delegate

    The Dangers of Micromanaging: When to Delegate

    by on June 25, 2014

    For employees who’ve had to deal with or report directly to a micromanager, it can be a stressful and frustrating experience. As the CEO of your business, the director of a department or the head of a team, you should be concerned with leading rather than co…

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  • 2014_7_14-small-AM-How_to_Conduct_Performance_Evaluations

    How to Conduct Performance Evaluations

    by on June 25, 2014

    To receive productive results from a performance evaluation, good preparation is necessary from both the employer and the employee. The evaluation and review should be used as a communication tool to help ensure employees are operating efficiently and effectiv…

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  • iStock_000002157303Small-300x202.jpg

    How to Manage Big Projects at Your Small Business

    by on June 19, 2014

    How would you handle completing a major project in addition to overseeing day-to-day operations? Big businesses tackle large projects all the time, but they also have the personnel, budgets, and infrastructure that smaller companies lack. Your big project co…

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