Management and Training Articles

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    In the Trenches: When a Long-Time Part of the Team Leaves

    by on May 20, 2015

    I wrote last month that the concierge who handles the most clients for us was going on vacation for three weeks. It turns out, he’s not coming back. That’s always tough for an organization to handle, but it has given us some great opportunities as well.

    We …

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    Do These 8 Things to Be a Better Boss

    by on May 11, 2015

    In today’s competitive environment, you should do all you can to attract competent, quality employees. One way to make your company more attractive to great employees is to offer them stellar leadership. In his book, Good Boss, Bad Boss, Robert Sutton says stu…

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    In the Trenches: Managing Volume With Cross Training

    by on April 15, 2015

    I wrote last week about how we were testing a new business practice here at Cranky Concierge. While this might be good in a lot of ways, one thing that has really been of interest to me is the flexibility it would provide in terms of handling peak and slack pe…

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    How to Increase Sales by Coaching Your Staff

    by on April 14, 2015

    A retail business is only as good as its staff. The good news is it’s possible to increase the productivity of your staff with proper coaching. We spoke to Doug Fleener, president and managing partner of Dynamic Experiences Group, about how staff coaching can …

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    After the Startup: 5 Tips for Staying in Business

    by on March 25, 2015

    Randy Nelson (pictured) has started and sold two successful businesses and is currently the CEO of Gold Dolphins, LLC, which provides coaching for entrepreneurial leaders and CEOs. But his first job out of college was on a nuclear submarine in the U.S. Navy. B…

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    6 Free Online Courses For Business Owners

    by on March 16, 2015

    As an entrepreneur, you likely have little time and even less money to invest in self-improvement. After all, you’re already dedicating every spare moment to building your business. Continuing education might be the last thing on your mind.

    But picking up a…

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    Tips for Promoting From Within

    by on February 23, 2015

    As a hiring manager or business owner, odds are good that you’ve been faced with the following situation: Should you hire an outside employee or promote someone from within? While your first thought may be to widen your job net with an online job posting, t…

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    What to Do When an Employee Asks for a Raise

    by on February 17, 2015

    As a business owner, you understand the importance of having a dedicated and talented workforce. Whether you employ one person or 20, the success of your business depends greatly on the performance of the people you hire.

    Of course, all employees want to fe…

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