Service Business Articles

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    In the Trenches: Revisiting Our Core Product

    by on October 22, 2014

    It’s funny. I spend a lot of time thinking about how to evolve and grow our product lines here at Cranky Concierge. But how often do I step back and review the product that started it all? Not often enough.

    It’s surprisingly easy to ignore the products that…

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    How to Start a Service Business

    by on July 19, 2014

    If you have a special skill or area of expertise, a service business could be right up your alley. A service business is simply an organization that provides a unique service to customers. Accounting firms, ad agencies, landscaping businesses, house-cleaning s…

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    7 Tips for Marketing a Service Business

    by on July 17, 2014

    When you’re selling a product, it might feel like marketing comes easy. You create a campaign around what a product can do for its customers, execute it, and the product sells itself. But when you run a service-based business, selling the service requires a …

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    6 Tips for Dealing With Tough Clients

    by on July 15, 2014

    If you’re working in a client-facing business, then you know how important it is to form strong relationships with the people paying your salary. Not only can difficult clients make life unpleasant for you and your staff, but they may also have a serious imp…

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    11 Service Businesses You Can Start Today

    by on July 15, 2014

    Starting a business affords entrepreneurs the opportunity to be their own bosses while pursuing careers they are truly passionate about. As the founder of a service-industry business, you can help your community while taking control of your professional life….

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    Understanding Software as a Service: How to Build a SaaS Business

    by on June 25, 2014

    Software as a service, or SaaS, is a software delivery model that hosts business applications—such as customer relationship management (CRM) services, human resources management services, content management systems (CMS) or accounting services—on the cl…

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    In the Trenches: Relying on Customer Service When Technology Fails

    by on March 19, 2014

    As you may recall, Cranky Concierge switched to using Google Apps for email last year to improve the reliability and functionality of our communications system. This past week, however, a quirky little feature left us in hot water with a client. All we could d…

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    How to Get Repeat Business From Your Clients

    by on August 12, 2013

    If your small business depends on client projects, its long-term success will likely require you to build strong, ongoing relationships that encourage people to continue giving you new assignments.

    Here are some suggestions for turning one-time jobs into st…

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