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5 Mistakes That Can Kill a Service Business

Posted In SERVICE BUSINESS

Service businesses face some special challenges that retail stores, for example, do not.
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5 Tips to Earn More From Your Vacation Rental Business

Posted In SERVICE BUSINESS

If you treat your rental as a business and make smart business decisions, you can maximize your earnings and minimize headaches.
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In the Trenches: Considering Client Reporting

Posted In SERVICE BUSINESS

Creating reports for clients isn't something we've had to think about very often at Cranky Concierge, but it's something that we need to start thinking about
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In the Trenches: Revisiting Our Core Product

Posted In SERVICE BUSINESS

It's funny. I spend a lot of time thinking about how to evolve and grow our product lines here at Cranky Concierge. But how often do I step back and review the product that started it all? Not often enough. It's surprisingly easy to ignore the products that seem to do the best. After all, [...]
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6 Tips for Dealing With Tough Clients

Posted In SERVICE BUSINESS

If you’re working in a client-facing business, then you know how important it is to form strong relationships with the people paying your salary. Not only can difficult clients make life unpleasant for you and your staff, but they may also have a serious impact on your company’s bottom line. In fact, a 2010report from Return on [...]
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11 Service Businesses You Can Start Today

Starting a business affords entrepreneurs the opportunity to be their own bosses while pursuing careers they are truly passionate about. As the founder of a service-industry business, you can help your community while taking control of your professional life. Additionally, because many service businesses don’t require a physical office, startup costs may be more affordable. As [...]
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In the Trenches: Relying on Customer Service When Technology Fails

Posted In SERVICE BUSINESS

As you may recall, Cranky Concierge switched to using Google Apps for email last year to improve the reliability and functionality of our communications system. This past week, however, a quirky little feature left us in hot water with a client. All we could do was fix the problem and rely on our customer-service skills [...]
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