As new technologies pave the way for faster, easier, and more convenient buying experiences, consumer expectations have never been higher – and with this comes the risk that customers will quickly seek solutions elsewhere if a particular brand can’t provide an ideal customer experience. Frictionless commerce helps drive customer loyalty by enabling ‘wow’ experiences and exceeding – not just meeting – consumers’ expectations.
So, what are some frictionless commerce examples? Think checkout-less intelligent retail experiences such as Amazon Go that integrates various technology components – computer vision, sensor fusion, IoT, and AI – to create this frictionless shopping experience. From the moment you step into the store until you leave, Amazon Go keeps track of you, along with the items you select. As you simply walk out of the store with your items, it adds up your virtual cart, charges your Amazon account, and sends your receipt to the app.
Likewise, having Apple Pay enabled at the checkout counter means customers don’t even need to open their wallet.
From an eCommerce perspective, a frictionless experience could be having an item delivered to your doorstep at the tap of a button from a mobile app.
These examples, and many more, make up the frictionless world that technology has enabled, and what many consumers now consider to be standard.