QuickBooks plans to stop selling several versions to new U.S. subscribers. The deadline to purchase new subscriptions of the listed products has been extended from July 31, 2024 to Sept. 30, 2024. Here are some top questions you may have regarding this change.
Q: What products will Intuit no longer be selling and what is the effective date?
Intuit has made a decision that after Sept. 30, 2024, it will no longer be selling new subscriptions to U.S. subscribers of the following products:
- QuickBooks Desktop Pro Plus
- QuickBooks Desktop Premier Plus
- QuickBooks Desktop Mac Plus
- QuickBooks Desktop Enhanced Payroll
Existing subscribers are not impacted by this change. Existing QuickBooks Desktop Plus and Desktop Payroll subscribers can continue to renew their subscriptions after Sept. 30, 2024*. We will continue to provide security updates, product updates, and support for existing subscribers.
QuickBooks Desktop Enterprise products are also not impacted by this change and customers can continue to purchase Enterprise subscriptions after Sept. 30, 2024.
Q: What regions are affected by this QuickBooks Desktop announcement?
This decision applies to the United States only.
Q: Are current subscriptions to QuickBooks Desktop Pro Plus, Premier Plus, Mac Plus and Desktop Enhanced Payroll going to be discontinued (sunset)?
QuickBooks Desktop Pro Plus, Premier Plus, Mac Plus and Desktop Enhanced Payroll will continue to be supported. This QuickBooks Desktop announcement applies only to new purchases, not a discontinuation (sunset) of this QuickBooks Desktop product line.
Existing subscribers of these products can continue to renew their subscriptions after Sept. 30, 2024*. This announcement only impacts new subscription purchases. We will continue to provide security updates, product updates, and support for existing subscribers.
Q: Can a new customer buy QuickBooks Desktop Plus (Pro, Premier or Mac) or Enhanced Payroll products before Sept. 30, 2024 and continue to renew?
Yes, any customer who has purchased a QuickBooks Desktop Plus products or Enhanced Payroll subscription prior to Sept. 30, 2024 will be able to continue to renew after Sept. 30, 2024*.
Q: How do I purchase QuickBooks Desktop Plus (Pro,Premier or Mac) or Desktop Enhanced Payroll before the cut off date?
To purchase QuickBooks Desktop Pro Plus, Premier Plus or Mac Plus or Desktop Enhanced Payroll prior to Sept. 30, 2024, please contact Sales 1-800-601-4093, or click here to buy online.
Q: Can I renew a suspended QuickBooks DesktopPlus subscription?
Yes, you can renew your suspended QuickBooks Desktop Plus subscription.
Q: Can I purchase QuickBooks Desktop software online?
No; after Sept. 30, 2024, Intuit stopped selling QuickBooks Desktop software online. If you have purchased it online from another vendor, please call 1-800-4INTUIT to notify us of the fraudulent site.
Q: How long do I have to resolve any billing or payment issues?
For any billing or payment issues, you would have been notified via email and Intuit provides a grace period of 30 days to renew after the final notice has been sent out.
Q: Is QuickBooks Enterprise affected by this change?
No. QuickBooks Enterprise is not affected by QuickBooks Desktop announcement for new customers after Sept. 30, 2024. New Enterprise customers can continue to purchase QuickBooks Enterprise subscriptions from phone sales agents and online after Sept. 30, 2024. Existing Enterprise customers are also not affected by this announcement and can continue to renew their subscriptions upon their renewal dates.
Q: What are the best Intuit accounting software options to purchase after Sept. 30, 2024?
We encourage you to consider QuickBooks Online as we’ve continued to innovate and improve upon it. There are accounting products that can meet the needs of every customer, from the simplest to the most complex.
For customers wishing to purchase QuickBooks Desktop software after Sept. 30, 2024, QuickBooks Enterprise will be our Desktop accounting solution. Learn more here.
Q: What are the best Payroll options to purchase after Sept. 30, 2024?
QuickBooks Enterprise offers multiple software packages with payroll included. Alternatively, customers who prefer payroll services that go beyond issuing paychecks, QuickBooks Online Payroll is available to all QuickBooks Desktop customers and offers big business benefits on a small business budget including: automated tax management, time tracking, HR support, Health insurance, 401K plans, and more. Fees may apply.
Q: Where can I learn more about migrating my QuickBooks Desktop files? How can I migrate from QuickBooks Desktop to QuickBooks Online?
QuickBooks Online provides many great benefits over desktop such as remote access, enhanced flexibility and real-time collaboration. Migration from QuickBooks Desktop to QuickBooks Online is easier than ever. We now have an improved migration process that helps you discover the flexibility of QuickBooks Online faster. No need to start over again—just move your desktop file to a QuickBooks Online company file. Learn more
Q: What happens if I am currently on an unsupported version of QuickBooks Desktop?
It’s important to remain on an active, supported version of QuickBooks Desktop—otherwise, you won't have access to live technical support if you run into problems or have access to any of the other Intuit add-on services that can be integrated with QuickBooks Desktop. This includes QuickBooks Desktop Payroll, QuickBooks Desktop Payments, and online bank feeds. Unsupported versions also don't receive the latest critical security patches and updates.
We encourage customers on standalone QuickBooks Desktop Pro, Premier or Mac versions 2021 and older to consider moving to QuickBooks Online where you will always be on the most current version and for more efficient workflows and the flexibility to work from anywhere, so you can spend less time at the office and get more done. For customers not yet ready to move to QuickBooks Online, we encourage them to purchase a QuickBooks Desktop Plus subscription prior to Sept. 30, 2024*.
Disclaimers
*Availability, terms, conditions, pricing, special features, and service and support options subject to change without notice.
