Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
New Member
April 18, 2026
Solved

Scammed after calling QuickBooks Checking support, US$5000 gone.

  • April 18, 2026
  • 27 replies
  • 1052 views

I opened a business checking account with QuickBooks about 3 years ago. Everything went smooth all along without issue. Two weeks ago, I was looking to download my 1099-INT but I wouldn't find it. Their chatbot told me to call their support and gave me a phone number. After on the call for an hour, bounced 5 different times to several support reps from offshore, they offered to escalate the ticket for me.

 

The rep spotted I had a different phone number on file and asked if he could call my number on file to verify I was the account owner. I never mentioned my company phone number to anyone that day, so he must had been looking at my account in their system. 10 seconds later I received the call on the other line from the same rep with the same matching incoming caller ID. He said he will send me a code to authorize viewing my account and attached the escalation.

 

I hesitated but ended up gave him to code. While he said he was typing the ticket details, I managed to find the tax form in my account so I told the rep to stop.

 

He then asked if I had my debit card in my possession and its 4 digit to verify as security precaution. The alarm in my head fired up crazy, and I didn't gave him anything.

 

After I hang up, refresh my account webpage and discovered $5000 transferred out to some unknown card ending , also a $75 fee for using instant transfer. No email notification, no text, no alert. I always received email notification whenever withdrawal or deposit with that account. This time, as if someone had permission in the system to suppress it.

 

I filed a local police report and submitted a dispute to Green Dot Bank mailbox in Ohio already which turned out it was the bank behind QuickBooks business checking.  They received my dispute form with supporting docs on Friday. They closed my case and denied it on Monday without sending any email or letter for explanation.

 

Here we are now, I’m not out of the bind yet.  Just want to post it here warn others. I'm topically very cautious about scams & security but this time it completely caught me off guard thou since it was the phone number provided by their chatbot.

Best answer by cody_a

We take matters like this seriously, and we are committed to helping you find a resolution. I also want to mention that we have seen your thread on Reddit and are including those details in our review to ensure we have the full picture.

 

I have shared your post and the provided details with our Escalations team to ensure your situation receives the specialized attention it requires.

 

A representative from that team will be reaching out to you shortly to go over the next steps in the process.

27 replies

New Member
September 16, 2026

What exactly is QB doing about this? We had the same situation as others this evening but my partner was still on the phone with ‘support’ as the transfer notifications were being made. She immediately knew something was off and started asking the person on the phone about the transfers while I was dialing the number on the bankcard. Ironically, all of the funds were transferred back into our account so I’m guessing the rep got spooked. When we called the fraud group they knew to immediately close the checking account. This is clearly an internal issue that is not being dealt with, perhaps QB users should start posting on the LinkedIn pages of the executive team to actually get someone’s attention. 

cody_a
Community Manager
September 17, 2026

I wanted to follow up and let you know I’ve logged all the details in your post describing what happened as we look into it. I’ve also shared this with our Escalations team, and a member of that team will reach out to you within the next business day to resolve this.

If anything else comes up in the meantime, let me know. We’re here to help.

New Member
September 17, 2026

I think I have just become a victim of this also. Today I called to dispute a unauthorized charge. Was transferred to Green dot support was sent a dispute email and given a case number. Then the representative with the same number, name, and accent, claiming to be a senior supervisor from Green Dot said that he was going to unfreeze my account so I could use the debit card and virtual debit card. I never told them my information they already had it. Then I looked at my account and $1400 was sent via instant debit transfer. I didn’t authorize the card to be added and don’t know where is came from. 

This seems to be a consistent issue and seems to be an internal scam. I would like to know how I could be given the money back. I will probable never use quickbooks checking account after this. The support team seems to be taking advantage of people. 
Can the moderaters please help me get my money back.

Moderator
September 17, 2026

@username2739977 

Keeping your account and money safe is our highest priority, and I want to make sure this gets handled immediately.

I’ve passed your details directly to our Escalations team so an expert can dive right into this. They'll carefully review your post, account details, and previous support notes so you won't have to repeat what happened. Someone from that team will follow up with you soon with the next steps.

New Member
September 17, 2026

I had a similar scenario happened to me in my QuickBooks Green Dot Business checking just this past week, still dealing with it.  My issue started when I was wondering about a delayed ACH from my bank to Quickbooks Checking.  Normally no issues but I had 2 transfers in progress 4 days apart.  The older transfer hadn’t cleared and the more recent had.
I called QB support and was transferred to Green Dot.  Green Dot informed me that they didn’t see the pending transfer and that I should contact my bank to be sure the money went out.  I went to my local branch and they provided all the Trace ID information confirming that the money was sent days prior.
What started the snowball rolling was that when I returned home to make the call - I called Green Dot directly versus getting routed to Green Dot via Quick Books support.   Specifically at 866 795 7597 which if you google is the Contact Us, customer support number.  After discussing the delayed ACH transfer with the Green Dot rep, she assured me that it was a timing issue with the holiday and that I would see the money that day or next at the latest, not too worried. 
5 minutes later I received a call from 800 558 9558 number which caller ID picked up as Intuit Inc.  Based on the timing of my issue and just getting off with Green Dot I picked up what I normally would just block or ignore.  The rep stated he was a Senior Support rep from Green Dot.  He knew the exact reason I was calling, the transfer amount I was having an issue with, confirmed for me my date of birth and last 4 of Soc #...told me, didn’t ask me.  Referenced that it has been escalated to his desk and the female rep I just spoke with was not able to resolve it so we needed to trouble shoot.   He stated my balances in envelopes, total account balances and said that we were going to troubleshoot and would send me code to my mobile.  The code came from Intuit number that had sent me codes multiple times in the past specifically.  
He mentioned that we are going to move some money back and forth internally between envelopes and the main account to see where the system issue was and asked me to move 6K from an envelope.  Didn’t raise suspicion at the time as there was much more than 6K in the envelope.  When I did and refreshed screen, my dashboard showed a half dozen moves to and from my checking and envelopes for 3K, 5K, another 6K, 21+K and an Instant Transfer for 5K to an external card along with a 75 dollar instant transfer fee.  When I called this out he said it’ll be all cleared out and the full amount, including the pending transfer will reflect in the evening or the next day.  Grew suspicious and googled ‘5K scammed Green Dot’ or something of the sort and read multiple threads on this exact issue, different scenarios, activating cards, etc.
Someone on the receiving end of the Green Dot call obviously shared the specifics of my issue and call as the timing and information he had didn’t really raise an eyebrow.
I was able to shut down the account following the route of calling QuickBooks then being transferred to Green Dot.  Though the entire interaction with that Green Dot rep had me suspicious that the same or worse was not going to happen after this interaction.  The 5K dispute has been filed, I was successful in getting most of the money from the account into my banking which has a limit of 50K outbound transfer.  I held my breath for 24hours to see that it had arrived with the difference above 50K supposedly being sent as a check from Green Dot.
I’ve had this account for quite some time with no issues and have been a loyal QuickBooks customer for over 15 years but after this experience and reading the others that have had a similar experience, my biggest question is why does Intuit continue to do business with Green Dot and put their users at risk after so many of these stories are surfacing?
We’ll see if I can recover the 5K but I can tell you that I run Quickbooks for 2 non – profits of which I am the Treasurer and I instantly closed the Checking Accounts and moved the money back out of Green Dot.
My summary advice or heads up would be do not take any incoming Quickbooks or Intuit calls.  The Quickbooks number that the scammer ‘called’ me from was obviously spoofed.  Do not call Green Dot direct, call Quickbooks and transfer to Green Dot.  At a minimum, if fraud does occur Quickbooks will have a record in Salesforce of your call, the issue and the transfer to Green Dot.
 

cody_a
Community Manager
September 17, 2026

Hello ​@Dws1003, I wanted to follow up and let you know that I've logged all the details of what happened. I’ve personally shared this with our Escalations team, and someone will reach out to you within the next business day to get this resolved.

If anything else comes up, just let me know. We're here for you.