clear deposits waitng for backup

The phrase “waiting for backup” isn’t a standard status in QuickBooks Online. To help me guide you in the right direction, could you let me know exactly where you’re seeing this? Is it on the Deposits screen or a specific transaction? Also, if possible, sharing a screenshot of the page or transaction would be very helpful.

In the meantime, if these are regular payments waiting to be grouped and moved into your bank register, you can clear them by creating a bank deposit:

1. Go to the + Create.
2. Choose Bank Deposit.
3. From the Account ▼ dropdown, select the account you want to deposit the money into.
4. In the Select the payments included in this deposit section, check the boxes next to the payments you want to group and clear.
5. Confirm that the total of the selected transactions matches your actual deposit slip.
6. Click Save and close.

Feel free to reply if you have more details or if you meant something else.