Banking setup

Hi @BWings.
 
An outdated version of QuickBooks can affect the behavior of the software. Let me help you with updating your QuickBooks so you'll be able to set up your Chase bank account successfully.
 
Here's how:

1.  From the QuickBooks▼ drop-down menu, select Check for QuickBooks Updates.
2. If a newer version is available, select Install Update.
3. When prompted, select Install and Relaunch.

Once completed, QuickBooks for Mac automatically opens. You can try connecting your bank again. You can read through these articles for more detailed instructions:

• Set up and use Online Banking (Mac)
• Update QuickBooks Desktop for Mac

On the other hand, changing the language on your QuickBooks is currently not available. QuickBooks Desktop for Windows and Mac is designed to use English (United States) language. 

If you have additional questions, feel free to comment below and I’ll be glad to help you out. Have a great day!