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L
luxurytoyx
January 11, 2020
Question

Card Processing Holding Funds & Matching Sales Sales Receipts

  • January 11, 2020
  • 1 reply
  • 4 views

Hello,

 

My credit card processor is holding funds in a reserve, until our agreed upon reserve amount is met. They then deposit the difference.

 

Sale $100

Reserve $10

Bank Deposit of $90

 

When I go to match the sale of $100 to the deposit of $90 and resolve the difference. The sales order doesn't appear as an option.

 

How do I get the sales order to appear as an option?

1 reply

L
lin_jcaj
Level 9
January 11, 2020

Greetings, luxurytoyx.

 

Sales Receipt may be still in the Undeposited Funds. We need to record a Bank deposit and include the Reserve amount. I'll show you how:

 

  1. Click the +New button, select Bank deposit.
  2. Mark checked the box under the Select the payments included in this deposit.
  3. Under Add funds to this deposit, enter a negative amount of $10.
  4. Click Save and close.

Please see attached screenshots for your reference:

Once done, we can find match the deposit on the banking page.

If you need help in managing your transaction, here's an article on how you can download, match, and categorize your bank transactions in QuickBooks Online for reference.

 

Please let me know if you need further assistance in managing your transactions in QBO.

L
luxurytoyxAuthor
January 12, 2020

Hello,

 

The sales order isn't there for me to select. It only has a more recent sales order. I tried changing the dates as well but it still only shows the sales order below. 

IamjuViel
IamjuViel
Level 8
January 12, 2020

I can share additional information, @luxurytoyx.

 

Let's first locate the sales you've initially recorded. Once located, ensure that the information on the sales exactly matches the deposit details.

 

Here's how to locate your sales transactions:

  1. Hover your mouse to the Magnifying Glass.
  2. Click the Advanced Search link.
  3. Enter the specific details about the sales transactions:
  4. Choose the Date Range of the transaction.
  5. Click Apply. 

Once you've located the sales transaction, let's make sure that its date and other information matches with the downloaded transaction in your For Review page.

 

Once verified, select the Find Match option. From here, you can perform resolve difference to add

 

For more detailed insights about managing your downloaded bank transactions, you can read through these articles:

Feel free to get back to us if you have other questions. I'm always here to help.

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