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K
KCSempre
January 4, 2021
Question

Fees

  • January 4, 2021
  • 1 reply
  • 6 views

I have happily used QuickBooks since 2016.  Today, I noticed that in the second half of December, I had three separate fees listed as "INTUIT PYMT SOLN-TRAN FEE ACH Debit" in a connected account for various amounts.  I don't want fees and don't ever ask that my money be transferred to me more quickly.  What's going on, and how can it be fixed?

1 reply

S
SarahannC
Level 9
January 4, 2021

Hello there, KCSempre.

 

It would be best to contact our payment team to check and validate all the fees you're getting. They are the ones who can help and get through with it. Let's follow the steps below to contact them:

 

  1. Go to Help at the upper-right corner.
  2. Enter a short description of your concern. 
  3. Click Talk to a human. Then, I still need a human.
  4. You can then get a callback or send a message to start a conversation with our specialist.

 

You may want to check this article for additional information about QuickBooks Payments: QuickBooks Payments FAQ.

 

Let me know if you have other questions. I'm right here to help. Stay safe.

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