Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
D
DrBR
August 14, 2019
Question

My quickbooks stopped downloading from American Express

  • August 14, 2019
  • 2 replies
  • 5 views

For the last week quickbooks has stopped downloading my Amex transactions.  Any suggestions.

2 replies

JessT
JessTModerator
Moderator
August 14, 2019

Let's check what happened to your AMEX connection, DrBR.

 

You can click the Update button to manually download your transactions. Then, please let us know if you get an error or nothing happens.

 

If you get an error, you can search it in the Community or within the (?)Help window in QuickBooks to find its troubleshooting steps. Or, you can go back to this thread and we'll help you find the steps to resolve it.

 

If there's no error, you can log in to your bank account using a browser. Then, check to see if there are maintenance updates. If none, please download your transactions in a Web Connect file and upload them to the Banking page. Then, you'll want to contact our Phone or Chat team to investigate it further.

 

To reach them:

  1. Click (?)Help and select Contact us.
  2. Enter something like, "AMEX transactions are not downloaded since last week."
  3. Click on Let's talk.
  4. Choose from Message an agent or Talk to a specialist.

We're always here to help you with your AMEX connection. Feel free to always reach out to us in the Community.

S
scwolfpack
April 15, 2020

Hello I use QuickBooks Desktop Pro Plus 2020 and was able to download Amex transactins fine.  No longer.  Has QB Desktop stopped the feature of downloading Amex transactions??

C
ChristieAnn 11
Level 9
April 15, 2020

Hi there, scwolfpack.

 

QuickBooks Desktop still have the option or feature to download Amex transactions.  I suggest updating your bank manually to refresh the connection between QuickBooks and your financial institution. This way, you're able to see the downloaded transactions.

 

Here's how:

 

  1. Go to the Banking menu.
  2. Hover over Bank Feeds and select Banking Feeds Center.
  3. Click the Refresh accounts button.

 

If the issue persists, I recommend manually importing those transactions in QBDT. Before we start, we'll have to consider that we can't import QFX or QIF Quicken files into QuickBooks Desktop. We can only import Web Connect files into QuickBooks Desktop. These files have a .qbo extension at the end of the file name.

 

You can follow the steps below in uploading the file to QBDT:

 

  1. Open QuickBooks.
  2. Select File from the top bar menu.
  3. Choose Utilities then Import.
  4. Select Web Connect Files.
  5. Locate the QBO file you saved, then click Open.
  6. When prompted to select a bank account, select Use an existing QuickBooks account.
  7. Click Continue, then hit OK.
  8. You can go to the Bank Feeds Center to review your transactions.

Once done, you can now categorize your bank transactions.

 

If you're about to reconcile your account, please check out this article that will guide you in doing it: Learn the reconcile workflow in QuickBooks.

 

I'm always here and ready to help you need additional assistance in managing your bank transactions. Don't hesitate to tag me below.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement