Can I delete a payment never received

Hi Jude52,

Welcome to Community!  QuickBooks Online provides the options necessary for ensuring your books are balanced.  Removing a payment that hasn't been received can be done in minimal steps.  I'd be happy to help!

Here's how to remove a payment applied to a customer invoice;

1. Open +New from the left menu, then Receive Payment 

2. Click on the history icon in the top left (looks like a clock)

3. Scroll down and hit View More

4. Enter the desired Search fields to minimize your search

5. Locate the Payment in the list and click on it to expand the view

6. At the bottom of the page, click on More

7. Select Delete

Note;  Deleting a transaction cannot be undone.  If you delete a transaction in error, you'll need to recreate it.

Please don't hesitate to reach back out if you have other questions.  We'd be glad to assist!