Has the subscription changed to online model?

Hi @anthony50.

QuickBooks Online (QBO) subscription is always an online model. If you want to reactivate your account, you can select the Resubscribe link then enter your payment information.

1. Log in to your QuickBooks Online account.
2. Go to your Gear icon and choose Account and Settings.
3. Select Billing & Subscription and click the Resubscribe link.
4. Enter the new billing information. Then, select Subscribe.

Once done, try to log out and log back in or refresh your browser. Then go again to the Billing & Subscription, then check the Next charge date. If the date is in the past or payment for the subscription got failed, I'd suggest contacting our Customer Support team to avoid back-billed charges.

1. Click Help inside QuickBooks Online.
2. Select Contact Us.
3. Enter your concern in the description field, then click Let's talk.
4. Select Start a chat.

You can reference this article for more details about reactivating an account: How to re-subscribe or reactivate QuickBooks Online. It includes FAQs about account subscriptions.

You may want to check the list of articles that can help you manage your account: QuickBooks Online - India.

Please keep me posted if you have other concerns about QBO account subscription. I'll keep you sharing updates here.