Cannot receive payment for customer expense

Good afternoong, cwspm.

Thanks for brining your question forward here in the Community. I'm here to lend a hand so you're able to few expenses on the Receive Payment screen in your QuickBooks Online account.

Expenses may not appear on the Receive Payment screen in QuickBooks Online if they aren't properly linked to a customer, if they're coded to an incorrect account type (like Asset instead of Expense), or if a browser cache issue is preventing data refresh. Common solutions include checking the customer field, verifying account types, and clearing browser cache.

Since you mentioned the transactions share one customer and this is occurring across different browsers for multiple users, I recommend checking for:

•  Incorrect Account Type: Expenses must be categorized under an expense or cost of goods account.
•  Bank Feed Matches: If an expense was downloaded from the bank feed and already matched to another transaction, it will not show up as an open expense to be paid.

Double check these areas to look for any discrepancies that could be causing the problem with the expenses. Please don't hesitate to reach back out if you have any other questions. The Community always has your back!