Question

File size limitations

Forum|Forum|4 years ago
June 17, 2022
1 reply
13 views

We started with QB back in the nineties and used it successful fro many years until it stated making mistakes. We conytacted QB and they said we had too much info ( several hundred customers and to switch to Enterprise which could handle whatever we threw at it which wasn't the case because we did condensed and purge over the years. In 2017 our file approached 900,00 MB and started acting wonky, We contacted QB and they said the file size was too large and it crashed. We ended up having to manually reenter a lot of data into a new file at great expense. Yesterday we found out there is a 2022 version we and upgraded the software from the 2020 version we were using, No one from Intuit ever contacted us via, email, snail mail or through the update process to say a new version was available. After the upgrade it won't work, we can only open the new file on one computer at a time despite all of the computers interacting with other folders and programs on the server with no issues. We ran the gamut of QB Hub tools to na avail. When we called support a nice gentleman in India said that our 300K MB file was too large and wouldn't work and then didi his best to try and upset another "diamond" version for $5000 which would fix everything. Since the information is taking up space on my server not in the cloud why would they expect anyone to pay that crazy amount for less than two GB? Also they did away with the scan manager which was integral to our business to scan receipts, work orders etc to customer files. Very unhappy tonight...

QuickBooks Enterprise Suite

Fiat Lux - ASIA

Level 14

1. Did you call a certain number to talk to that support person in India?

2. Can you share the screenshot that your file size is 300K MB (or around 300 GB)?

3. Were you using QB Desktop 2020 Enterprise edition earlier? Can you login to your CAMPS as Primary Contact to check your license status?

C

ChristineJoieR

QuickBooks Team

Hello, @djm1.

I recognize your frustration about the file limitation in QuickBooks Desktop. I'm here to share some information.

There are no actual size limits for your company's data file. However, performance may suffer if your network is incapable of handling large data files. As the size of the company file grows larger, QuickBooks' performance deteriorates.

Additionally, check this article for more information on how to reduce the size of your file and how to resolve performance issues in QBDT.

Furthermore, the Scan Manager feature was discontinued in QuickBooks Desktop 2022. You can still use Scan Manager in previous, currently supported versions. For the latest version, you can now use the QuickBooks Desktop mobile app and upload your documents to the system using your mobile device.

Learn how you can scan receipts and documents, then attach them to your transactions using QuickBooks Scan Manager.

Come back again if you still need clarifications with you QuickBooks account. We are always here to assist you.

D

djm1Author

MyEnterprise 5 user license is current through 6-2023

Win 10 Intel Xeon processor 64-bit with 32 GB Ram computer w 200 GB of free space

File Size.............................308916

Page Size..........................4096

Total Transactions..............35233

Total Targets......................173146

Total Links.........................120105

Dictionary Entries..............4

DB File Fragments.............1

Schema Version................129.35

Current Cache Size............524

Max Cache Size.................3420

# of Apps...........................0

Total Accounts....................276

Total Names........................2739 Many Non Active

Customers..........................1818 Many Non Active

Vendors...............................729 Many Non Active

Employees...........................132 Many Non Active

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