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M
MonicaG
June 24, 2024
Question

Possible Scam Call

  • June 24, 2024
  • 11 replies
  • 151 views

I just received a phone call from a 209 area code; I didn't pick up the call so it went to voicemail. It was someone with a very heavy (Indian?) accent calling himself Alex and stating he was from the Quickbooks support team and that he is concerned that we are not getting the latest updates nor are we synchronizing with.. here he added something unintelligible. 

I have no intention of calling this guy back and am going to assume it's a scam to try to get into my QB. My question is how do we know when it's legitimately a call from Intuit; do they actually call or only email? If they do call, how does the name show on the caller id?  Also, if they do call, how do we discern that it's legitimate? What are the clues that it's a scam call?

    11 replies

    Show previous replies
    V
    VWINEGARDNER1955
    March 31, 2026

     

    This is the second or third time in the last few months these folks have contacted me.  Very convincing conversation but I believe it was a scam since I show no open charges on my Quickbooks account.  Pretty sure it isa scam.

     

    Mailbox [phone number removed] has a new voice message from WARNER RBNS  GA [(phone number removed)].
     Length: 35 seconds
     Received on: 03/27/2026 01:18PM (EDT)

    "Hi, this is Leo calling you from support for QuickBooks. This message is for the accounts payable. The reason for my call is in regards to your annual services renewal for your QuickBooks which is on due and the payment method on file did not go through. Kindly reach us back on our toll free number it's [phone number removed]. I'll repeat [phone number removed] and speak chart billing department. Thank you, have a great day." - Spectrum

    G
    GianSeth_A1QuickBooks Team
    QuickBooks Team
    March 31, 2026

    Hello, Vwinegardner. I'm glad you reached out, and honestly, you're right to be suspicious. Since you're seeing no open charges in your QuickBooks account, you can trust that your billing is in good standing.

     

    We do not send emails or make calls to remind you about charges. You can always check your billing status safely in your QuickBooks company file.

     

    To help us take action, you can report those numbers and the message details on our Intuit Online Security Center website. It's also a great idea to check out our online security tips to help you spot these types of fraud attempts in the future.

     

    You can also review our security notices for information about known suspicious emails reported by Intuit customers.

     

    Let us know in the comments if there's anything else you need.

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