Question

Quickbooks Fatal Application Error

Forum|Forum|7 years ago
December 19, 2018
11 replies
51 views

When i login QB Data Base with admin then qb give message fatal application error qb now terminating

QuickBooks Accountant Desktop

Level 5

We've reported this issue to our level two Technical Team, wbhatti19.

While we're working on getting this resolved, I am going to add your case to the investigation. You can also contact our Customer Care team so you'll be added to the affected users' list. This way, you'll receive an email notification when there's an available solution.

Here's how to get our phone number:

Open this link https://help.quickbooks.intuit.com/en_US/contact.
Select QuickBooks Desktop and choose your version.
Click the Solving Issues & Error Messages topic.
Click the File & Network Management sub-topic.
Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Please let me know if there's anything else you need.

W

wbhatti19Author

JessT

Moderator

Our engineers have found the cause and the solution to this error, wbhatti19.

The error is triggered by a damaged ECML file. This holds the license and product numbers of the program. Deleting it and re-entering these numbers will resolve the issue.

First, you'll want to end the task for the QBW32.exe window in the task manager. Second, delete the ECML file using the steps in this article: Delete the Damaged EntitlementDataStore.ecml File to Resolve License and Registration Issues. After deleting it, you can register the program again.

We're just right here if you need more help.

J

JAMM2IT2021

I NEED HELP GETTING INTO MY QB ACCOUNT. HERE IS WHAT I AM GETTING WHEN I DOUBLE CLICK THE QB ICON. QBW32.EXE-FATAL APPLICATION EXIT. CAN ANYONE HELP

C

Catherine_B

Level 9

I can help you fix the issue when opening your company file, JAMM2IT2021.

There are possible reasons why the error prompts when trying to open your company file such as damaged Windows operating system program files, or QuickBooks Desktop installation is corrupted. If you haven't tried performing the steps provided by my colleague JessT, you can give it a try.

If the same thing happens, I'd suggest updating our QuickBooks to the latest release version, and follow the steps under the (Alternative) Get updates from the internet section. Updates will make minor changes in the data file for compatibility.

You can also check out this article for more detailed steps along with several solutions you can try. Detailed steps are provided on the page together with screenshots: QuickBooks Desktop won't open, has stopped working, or not responding.

Keep me posted on how this works. I'd more glad to help. Take care and have a great day!

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