Scam

Hello there, Cal69.

This doesn't sound exactly accurate. You would need to call our phone support and look into the issue as account issues cannot be addressed or resolved on this community site. You'll be the one who'll have to contact our Support Team. Though you can always check your subscription status by logging in to your CAMPS.

1. Log in to CAMPS.
2. Locate the app or subscription in the Products & Services list.
3. Hit Details.
4. In the Billing Information section, find Payment Method, then select Edit.
5. Update your information.
6. Press Save and Close.

Here's how you can contact our customer support:

1. Select QuickBooks Desktop Help from the Help menu.
2. You can also press F1 on your keyboard to bring up the same Help Panel.
3. In order to route you to the correct support expert, we need to know what type of question you have.
4. Click Continue.
5. We’ll provide you a few options. You choose which one is best for you.

We have a list of official email addresses that we use to communicate with our customers. I suggest checking this article and see if the email your client received comes from one of our official email addresses: Make Sure You Receive Important Email Messages From Intuit.

I'll be around to help if you have additional questions about QuickBooks. Have a good one.

@Cal69 

Many community members have reported the same things. Intuit has no policy of calling users directly to renew subscriptions. Ignore this kind of incoming calls in the future.