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May 7, 2021
Question

Tab Key Not Working

  • May 7, 2021
  • 14 replies
  • 24 views

My tab key works sometimes, and then sometimes I have to open and close the program to get the tab key to function. I have rebuilt quickbooks. I have bought a new computer and upgraded to quickbooks desktop 2021 and still the same result!

14 replies

Moderator
May 7, 2021

Good day, @PVSI.

 

Thanks for sharing the troubleshooting that you've made to address the concern. 

 

The issue might be with the keyboard itself. This can be the reason why you're still getting the same behavior after using the Rebuild Data tool and using a new computer. 

 

Let's fix it by carefully turning the keyboard or laptop upside down and gently shake it. Usually, anything beneath the keys or inside the keyboard will shake out of the device, freeing up the keys for effective functioning once again.

 

You can also open another application on your computer and test if you're getting a similar result. If so, try using another keyboard or buy a new one to address the issue.

 

In case you need help in accomplishing other tasks in QuickBooks Desktop, you can check our articles on this link: https://quickbooks.intuit.com/learn-support/?product=QuickBooks%20Desktop

 

Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.

Moderator
May 9, 2021

Hi Customer, @PVSI.

Hope you’re doing great. I wanted to see how everything is going about the tab concern you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.


Looking forward to your reply. Have a pleasant day ahead.

PVSIAuthor
May 9, 2021

Hello. I have not heard from anyone. No solution at all. It's a bug in the program. Must be. New computer. New version of Quickbooks. I don't know what else it could be. Any help would be GREATLY appreciated!