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PCCbkpr
February 5, 2021
Question

Trying to move a windows 7 machine to a windows 10 machine, migrator doesn't work

  • February 5, 2021
  • 3 replies
  • 11 views

I inherited a volunteer bookkeeper role for a non-profit.  We have QuickBooks Premier Plus for non-profit 2020 on a windows 7 computer.  I am trying to move our installation to a windows 10 computer. We only have one active company that we use We pay for the annual subscription, but don't have a CD.  It updates with downloads.  The new computer has been fully updated to Windows 10.0.19042.  I have tried 3 times, 3 different USB sticks to move from the old to the new.  When I put the USB in the new computer and run the BAT, I get an error message:  Quickbooks migrator failed unexpectedly.  The instructions are telling me to uninstall, but I don't have any discs or instructions. I need step by instructions.  I am technology challenged. 

3 replies

IamjuViel
IamjuViel
Level 8
February 6, 2021

I've got you covered, @PCCbkpr.

 

You can directly download and install QuickBooks Premier Plus for non-profit 2020 to your new computer. I can guide you on how to do it.


First, let's make sure to create a backup copy of your company file.  Then, locate your license number and product number. Just open the program and press F2 on the keyboard. The Product Information window will appear that has all the details you need. This will be use when installing QuickBooks in the new computer. 

 

Now, let's download and install QuickBooks in your new computer. Here's how:

  1. Go to the Downloads & Updates page.
  2. Enter your Country, Product, and Version.
  3. Click the Search button.
  4. Select the Download button.

Once completed, you can start the installation process. You can refer to this article for more detailed instructions: Installing QuickBooks Desktop.

 

Lastly, to complete the process, you can proceed with restoring the back up copy you've made from the old location to the new computer. Here's how:

  1. Go to the File tab.
  2. Choose Open or Restore Company.
  3. Select Restore a backup copy, then Next.
  4. Choose Local Backup, then Next.
  5. Pick the location of the backup file from the Look In drop-down.
  6. Click the backup file from the folder. The file name should appear as [Company Name].qbb.
  7. Select Open, then Next.
  8. From the Save in drop-down, choose the location where you want to save the restored file.
  9. In the File name field, type a new file name.
  10. Select Save.

You can read through this article in case you get installation issues along the way: Using the QBInstall tool.

 

Keep me posted if you have other questions or concerns. I'm always here to help you achieve your goals.

P
PCCbkprAuthor
February 9, 2021

I think I did exactly as you said.  I created a back up of quickbooks from my old computer.

I found the license number and product information and recorded it. 

 

On the new computer I went to the download and updates page: downloads.quickbooks.com/app/qbdt/products.  

It did ask me for the country, but didn't ask me for product or version.  

There was no search button.

When I selected download, I got Quickbooks Premier Nonprofit 2013.  I was working on 2020 on the old computer, but because it was windows 7, it wouldn't update to 2021.  All I have is quickbooks desktop, but that isn't helping me. 

 

How do I download a more recent version of quickbooks premier nonprofit then restore my back up.

thanks

 

When I launched the 2013 version I couldn't find the company.  So I went to open/restore company from my backup.  It won't restore because the version I backed up (2020) is more recent than what installed on my new laptop.  I have searched all of the help files and I can't figure out how to update my 2013 version with the latest 2020 that I paid for. 

DivinaMercy_N
DivinaMercy_NModerator
Moderator
February 10, 2021

I've come to help you, @PCCbkpr.

 

Thank you for providing concrete details of your concern and for following the steps provided by my colleague. You're almost there, now to ensure you have the correct product, please refer to these easy steps:

  1. Open a browser on your new computer and go to the Downloads & Updates page. 
  2. Select Country (United States).
  3. Choose Product (QuickBooks Desktop Premier) and Version (2020).
  4. Then Search. 
  5. Click the Download button.

 

Once finished, proceed to the installation process: Install QuickBooks Desktop. 

 

When installed, restore the backup copy of your file, please proceed to Step 3 of this article: Upgrade your company files after switching to a new version of QuickBooks Desktop. 

 

Let me know if you need further assistance with managing your QuickBooks Desktop. I'm always around to help you. Have a great day ahead.

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