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Watch_Guys
July 9, 2022
Question

Upgrade

  • July 9, 2022
  • 5 replies
  • 35 views

I can't Upload data to my new Quickbooks Online Account from Quickbooks 12. It says I need to upgrade or change my browser. Can this be done?

5 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
July 10, 2022

Do you need to convert data from QB Desktop 2012 to QB Online?

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

You need to upgrade your data on QB Desktop 2015, 2019, and finally 2021 or 2022 before converting it to QBO. Contact us in private and we may share the trial code for those versions if required.

LollyNino_CQuickBooks Team
QuickBooks Team
July 10, 2022

Glad to have you here in the Community, @Watch_Guys. Let me help you migrate your data from QuickBooks Desktop to your QuickBooks Online account. 

 

You'll be prompted with this error once your browser takes time to load the pages you've opened like QuickBooks Online. Let's perform some troubleshooting steps to fix this issue and get you back on track. 

 

First, let's open QuickBooks on a private window. This window helps the page load faster as it will not store any file history. If it works, you can go back to your regular browser and clear its cache. A piled-up cache can cause some unexpected issues on a browser.

 

You can also use a different browser like Google Chrome, Mozilla Firefox, Internet Explorer, or Safari.

 

Please let me know how this troubleshooting step works on your end.

Watch_GuysAuthor
July 10, 2022

Thank you for replying.  Unfortunately my problem occurs much earlier in the process.  I am unable to even begin the upload of data because Quickbooks 2012 immediately gives me an error when I attempt to "Export Company File to Quickbooks Online."  It does first check the file to be sure it's ready to upload, and I get an "OK."   The program them says "You’ll need to update your software to access your Intuit Account."  When I click that link it immediately gives an error. saying I need to change my browser from Windows Explorer.  And that message itself has "runtime errors."

 

Can I get past this roadblock?

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