Credit Card Refunds in QB desktop

Thanks for the details and the initial steps you performed to zero out your customer's balance, jmarvin1.

I can see that you're using a credit memo, which is used to apply payment for future transactions. That's why whenever you create a credit card refund, it will offset the credit amount. Therefore, the balance of your customer is -297.

To fix your record, you need to delete both the Credit Memo and the Credit card refund -98 and -199, like you normally would. Since your invoice is 98 and the payment is 395, the system will automatically create a credit memo, increasing the customer's balance. To record the refund you made to your customer, use the Write check feature.

Here's how:

1. Navigate to the Banking menu, then select Write check.
   
   
    
2. Choose Account Receivable and the customer's name.
3. To link them, create a Receive payment transaction and check the Apply credits (297) to zero out the customer's balance.
4. Click on Done, then Save and close.

Feel free to reach out if you need further assistance with QuickBooks.