Recurring Invoices Not Emailing
For three months in a row now, started with monthly invoices scheduled to go out 5/1/26, only 7 out of 100+ recurring invoices get sent via email. They are created successfully but not sent.
I have spoken with customer service 3 times now and still no resolution. Waiting on a call next month on 8/3/26 because it apparently needs to be video documented via a special department so that QB can open an inquiry into the problem.
These recurring invoice templates have been creating and emailing the invoices for years with no issues until May 1st 2026 when the problem started. Something happened between 4/2/26 and 5/1/26 that changed our interaction with QB Online and now when we go to look at ‘Recurring Template Options” on the recurring template for the invoices, the “Automatically Send Emails” slider is unchecked. When we go in to change that and save it, it saves but we go in to look at it and it is NOT saved and has reverted to being unchecked again.
We have tried creating new templates and it will not save the setting to Automatically Send Emails. No one has any clue for any fix for this and last time, third phone call, they told me we would be waiting for a long time for the special department to even take video/photo evidence of the problem (history logs showing emails didn’t go out, sliders revert to being unchecked, etc.)
This is extremely frustrating as sending recurring templates automatically is as elementary for this platform as it gets.