Customer balance not showing under tab "Customer"

Hello there, @irwin-raymund.

Are you talking about the Open Balance on the Customer List? If so, we can do some troubleshooting to bring this column back to the list.

Let's begin with opening a Private Window or an Incognito Window in your web browser. This will open your account in a clean slate and loads fresh data. Here's how:

• Mozilla Firefox / Internet Explorer: Press CTRL + Shift + P
• Safari: Press Command + Shift + N
• Google Chrome: Press CTRL + Shift + N

Once you're in the Private / Incognito Window, sign in to your QuickBooks Online account and try to view the Customer List. If you see the Open Balance column, then you can go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers.

I'm here if you need further assistance. Have a nice day!