Exporting Supplier Full Ledger
I tried to export the full ledger of a certain supplier from 2018-2020 in excel but the total balance is not matching from the total outstanding payable. I asked help from the customer support which i gave them access to my account and received a reply : Regarding your query with the Total balance that is not matching to the Open Balance, our team has advised that in the Transaction List of the Supplier Profile, the Total column adds up or deducts based on the transaction that will show up for a specific page or number of entries.Please note that the maximum number of entries/transactions we can show in the Transaction List is 300 per page and this Supplier in question has 689 transactions, therefore in the total, it will only add or minus the transactions per page and not by all transactions entered..
We are a group of company and the head office was questioning why the payable is not matching from the ledger. I have forwarded my conversation to the Head Finance but did not accept the explaination. Please help.