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sarah175
June 13, 2022
Question

Keep time but not bill.

  • June 13, 2022
  • 5 replies
  • 45 views

I keep time on jobs, but do not bill the companies that way. It is for office purposes only. I have it set for non billable, but the times still show under the customer for invoicing. How do I get it NOT to show under customer. Please and thank you.

BTW-we do not process payroll from QB Online. 

5 replies

Mich_S
Level 5
June 13, 2022

I'm here to help you manage jobs in QuickBooks Online, @sarah175.

 

You'll need to turn off the Make expenses and items billable option in your settings if you don't want to bill companies/customers for a project you created in QBO. 

 

Here's how you can do it:

 

  1. Click on the Settings ⚙ icon, then go to Account and settings.
  2. Click on the Expenses tab.
  3. Tick the Edit icon from the Bills and expenses section.
  4. Turn off (ensure that it's not toggled) the Make expenses and items billable option.
  5. Once done, select Save.

 

This is how it should look like:

 

 

For future use, go through these helpful modules about keeping track and handling transactions in QBO: 

 

 

Don't hesitate to leave a reply in the comment section. I'd be delighted to assist you further with this matter. Take the best care!

sarah175Author
June 14, 2022

I have had the toggle button on off.  and there is time still showing.  i have added the screen shot. 

RCVQuickBooks Team
QuickBooks Team
June 14, 2022

Thanks for coming back, @sarah175.

 

Changing your account preferences or unchecking the option to mark all expenses as billable won't affect or change the previous items or transactions created. The changes only affect the transaction created after unchecking the Make expenses and items billable box. If you created a new one, we can perform some basic troubleshooting steps to isolate the issue.

 

At times, the accumulated cache in your browser causes odd behavior when creating transactions. Start by accessing your account in a private or incognito window. You can refer to the shortcut keys I've listed below:

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Firefox & Microsoft Edge
  • Command + Shift + N for Safari

 

If it works, go back to your regular browser and then clear its cache and cookies to start over fresh. Alternatively, you can switch to other supported browsers.

 

Feel free to visit our Expenses and vendors page for more insights about managing your vendor transactions. 

 

 You can always leave a comment below after performing the recommended solutions as I'd like to ensure this is resolved for you. Have a great day ahead. 

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