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May 14, 2024
Question

Return to the classic invoice layout.

  • May 14, 2024
  • 4 replies
  • 22 views

Our team of sales guys are having issues with the new invoice and estimate layout. Is there a way to return to the classic layout until intuit figures all the bugs out or just permanently stick with the classic layout? The new "modern" layout is worse in every way compared to the classic one. 

4 replies

Level 3
May 14, 2024

Sadly, we're all stuck with this.  QB sees it as an "improvement", when in fact, it is a hinderance.

May 15, 2024

i see it as a DEAL BREAKER.  

 

if they don't fix it.. i'm OUT. 

QuickBooks Team
May 14, 2024

I understand your perspective regarding the recent changes to the invoice layout, mikemike236. It is natural to feel apprehensive or even resistant to modifications, especially when they involve familiar systems or interfaces you have grown accustomed to using efficiently over time. Your desire for the ability to revert to the old one is a valid and relatable sentiment that I fully recognize and appreciate. 

 

Before the end of May, new and existing users will be migrated to the new experience with no opt-out, except customers who use Time. They will be held out of the migration until the feature "Group by Time" is built, which is scheduled to be ready at the beginning of June. We are diligently working to improve our products and services to meet your needs.

Refer to this article to learn more about the new Invoice and Estimate layout update: See what’s new with estimates and invoices in QuickBooks Online
 

Should you encounter any additional questions or require further clarification related to invoicing or sales form management, please do not hesitate to comment below, mikemike236. I am committed to addressing your inquiries with attention and expertise, ensuring you have a clear understanding of the procedures involved and the tools available to streamline your operations. Take care!  

BigRedConsulting
Level 15
May 14, 2024

@Erika_K   RE: I understand your perspective regarding the recent changes to the invoice layout, mikemike236. It is natural to feel apprehensive or even resistant to modifications, especially when they involve familiar systems or interfaces you have grown accustomed to using efficiently over time. Your desire for the ability to revert to the old one is a valid and relatable sentiment that I fully recognize and appreciate. 

 

You sound like a therapist. We're not here to get therapy.

 

You know everyone hates the new forms. Just admit it.

May 15, 2024

the FUNNIEST thing about the new HORRIBLE layout.. 

 

the BILL TO and SHIP TO fields... 

 

it only holds 3 1/2 lines.. but most business addresses have FOUR LINES...   how comical!!!

 

so, when i enter a SHIP TO.. it has to scroll to show the entire thing... 

 

WHAT A JOKE.

 

come on Intuit... you MUST have someone who can format a BILL TO / SHIP TO correctly... 

 

what a clown show. 

April 27, 2026

Totally agree, new layout for customer invoices is unworkable.   This was only forced on us in Ireland this month.  
1 - The customer field in the invoice screen is not fully visible - we have to scroll down to see customer's full address

2 - All fields on the invoice are not visible on the screen, again have to scroll down to see invoice in it's entirety
3 - Crucial field NOTE TO CUSTOMER is not visible on the screen - again scroll down.  
Too much white space on display - unused screen/display.  Cannot customise....

Keep sending feedback to QB but I'm guessing I'm wasting my time as I see other users are complaining since 2024.  
It's just not good enough from Quickbooks. 

 

BigRedConsulting
Level 15
April 28, 2026

@MCooney 

RE: Keep sending feedback to QB but I'm guessing I'm wasting my time as I see other users are complaining since 2024.

 

You are correct. They do not care. They likely don't even comprehend how awful many of their 'improved' features are.

 

Intuit has had 25 years to make QuickBooks Online into a good accounting program - something close to QuickBooks Desktop. They haven't bothered to do that. They probably never will.