Question

What is wrong with QBO?

Forum|Forum|1 year ago
April 26, 2025
17 replies
52 views

My QBO Bank feed is not working it just keeps spinning with all my clients

QuickBooks Online

QuickBooks Team

I can see the importance of having a seamless experience with the QBO bank feed, Edgar. Let's go through some troubleshooting steps to resolve the issue you're facing.

What you're experiencing can be caused by data issues in your browser. If your QBO bank feed keeps spinning, consider accessing your account in a private browser, which ignores cached data and doesn't save browsing history.

Here are the shortcuts to open a private browsing window in different browsers:

Google Chrome and Microsoft Edge: Press CTRL + Shift + N
Mozilla Firefox: Press CTRL + Shift + P
Safari: Press Command + Shift + N

If this works, please return to your regular browser and clear its cache. This can help refresh website preferences that might be causing problems with QuickBooks Online. Alternatively, you can use other devices or supported browsers to ensure everything functions as expected.

Additionally, I've included this helpful article to assist you effectively in categorizing transactions in QBO and ensuring that your accounts align with your bank and credit card statements: Categorize online bank transactions in QBO.

Please know that I'm just a post away if you need further assistance with managing your bank feed in QBO. Don't hesitate to reach out.

T

Trina Clark

I am also having issues. Bank feed transactions are not showing.

Let me be clear, the screen shows the boxes of the accounts at the top but rest of the screen is blank.

Bank refresh just spins and then the system locks up.

I recently switched to the new bank feed option, is this the problem?

K

KiazzymaeC

QuickBooks Team

Same issue here since yesterday! I can't work at all. The bank feed is just blank and QBO load so slowly and then shutdown

Thank you for joining the conversation, Marc99! I completely understand the urgency of this situation and want to assure you that encountering technical issues can sometimes occur, especially as we implement new features step by step.

If you haven’t tried them yet, I suggest trying the troubleshooting steps outlined by my colleague previously, @EduardA, such as using an incognito window or switching to a different web browser. These actions can often help in resolving display issues.

If the issue persists, I recommend you contact our QuickBooks Online Support team. They possess the necessary tools and expertise to investigate this issue thoroughly and ensure that your bank feeds are functioning correctly.

Here's how you can reach out to them:

Sign in to your QuickBooks Online company.
Click on the Help icon, then navigate to the Search tab.
Enter a question or topic in the designated field, then select Contact Us at the bottom of the page.
Choose either Chat or Callback as your preferred method of communication.

To avoid any disruptions during your interactions with our support team, please check our support hours to ensure timely assistance: Get help with QuickBooks products and services.

Once the issue is resolved, it’s important to regularly review and categorize your downloaded bank transactions to ensure they are assigned to the correct accounts. Additionally, consistently reconcile your accounts to ensure they align with your financial statements.

Keep us updated by clicking the Reply button if you encounter any issues with your bank transactions. We're here to support you every step of the way!

M

Marc99

Seems to be fixed now

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