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E
edgarderoos
April 26, 2025
Question

What is wrong with QBO?

  • April 26, 2025
  • 2 replies
  • 15 views

My QBO Bank feed is not working it just keeps spinning with all my clients

2 replies

EduardA
EduardAQuickBooks Team
QuickBooks Team
April 26, 2025

I can see the importance of having a seamless experience with the QBO bank feed, Edgar. Let's go through some troubleshooting steps to resolve the issue you're facing.

 

What you're experiencing can be caused by data issues in your browser. If your QBO bank feed keeps spinning, consider accessing your account in a private browser, which ignores cached data and doesn't save browsing history.

 

Here are the shortcuts to open a private browsing window in different browsers:

 

  • Google Chrome and Microsoft Edge: Press CTRL + Shift + N
  • Mozilla Firefox: Press CTRL + Shift + P
  • Safari: Press Command + Shift + N

 

If this works, please return to your regular browser and clear its cache. This can help refresh website preferences that might be causing problems with QuickBooks Online. Alternatively, you can use other devices or supported browsers to ensure everything functions as expected.

 

Additionally, I've included this helpful article to assist you effectively in categorizing transactions in QBO and ensuring that your accounts align with your bank and credit card statements: Categorize online bank transactions in QBO.

 

Please know that I'm just a post away if you need further assistance with managing your bank feed in QBO. Don't hesitate to reach out.

T
Trina Clark
April 26, 2025

I am also having issues.  Bank feed transactions are not showing. 

Let me be clear, the screen shows the boxes of the accounts at the top but rest of the screen is blank.

 

Bank refresh just spins and then the system locks up.

I recently switched to the new bank feed option, is this the problem?

    S
    scannon007
    April 27, 2025

    First of all, many people report the same issue. Stop with the Generic response, it's getting insulting a little and report it to your devs.

     

    I've tried on 3 browsers, cleared my caches, cookies, etc. I've tried incognito windows on Chrome, Safari, Brave. I've tried your desktop app, I've tried my Accountant Account, a customer Account and even reset my computer, it's all the same thing. My internet Speed is 924 mb/s Download and 774mb/s Upload so no issue with my connection at all.

     

    The Bank Feed loads, we see empty bank lines and then it's just a white page.

    There's clearly an issue and we can't even use the contact form in our account because it's just loads for minutes and crash. 

     

    When it does, we get an "Aw, Snap!": Chrome is having problems loading the page.

    Error code: 5 on the browser tab that is crashing.

     

    The issue as persist since Friday.


    Same issue here.  Did all the steps listed.  Clearly a Quickbooks issue.  Losing days worth of work.

    M
    Marc99
    April 28, 2025

    Seems to be fixed now

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