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E
edgarderoos
April 26, 2025
Question

What is wrong with QBO?

  • April 26, 2025
  • 17 replies
  • 40 views

My QBO Bank feed is not working it just keeps spinning with all my clients

17 replies

EduardA
EduardAQuickBooks Team
QuickBooks Team
April 26, 2025

I can see the importance of having a seamless experience with the QBO bank feed, Edgar. Let's go through some troubleshooting steps to resolve the issue you're facing.

 

What you're experiencing can be caused by data issues in your browser. If your QBO bank feed keeps spinning, consider accessing your account in a private browser, which ignores cached data and doesn't save browsing history.

 

Here are the shortcuts to open a private browsing window in different browsers:

 

  • Google Chrome and Microsoft Edge: Press CTRL + Shift + N
  • Mozilla Firefox: Press CTRL + Shift + P
  • Safari: Press Command + Shift + N

 

If this works, please return to your regular browser and clear its cache. This can help refresh website preferences that might be causing problems with QuickBooks Online. Alternatively, you can use other devices or supported browsers to ensure everything functions as expected.

 

Additionally, I've included this helpful article to assist you effectively in categorizing transactions in QBO and ensuring that your accounts align with your bank and credit card statements: Categorize online bank transactions in QBO.

 

Please know that I'm just a post away if you need further assistance with managing your bank feed in QBO. Don't hesitate to reach out.

T
Trina Clark
April 26, 2025

I am also having issues.  Bank feed transactions are not showing. 

Let me be clear, the screen shows the boxes of the accounts at the top but rest of the screen is blank.

 

Bank refresh just spins and then the system locks up.

I recently switched to the new bank feed option, is this the problem?

    B
    billing108
    April 27, 2025

    It's not the issue at all. Have you read what I wrote? 

    My bank feed connection can be refreshed, just the feed don't appear. And it does the same thing on your desktop app. 

    Browser compatibilities is not the issue at all. I've tried on chrome, brave, safari and clear all my caches and cookies + tried incognito. Your live support is not available over the weekend and the chat thing page do have the same error after a certain period of time, it just fail to load. 


    The bot they're using to generate these responses is prompted to do a few things
    - recognize previous efforts to resolve the issue
    - empathize with the customer
    - suggest generic resolutions and reference documentation

    As far as I can tell it won't mention anything about issues with the application itself. The status page doesn't show anything either though, despite a clearly wide-spread problem. https://status.quickbooks.intuit.com/

    M
    Marc99
    April 28, 2025

    Seems to be fixed now

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