What is wrong with QBO?

I can see the importance of having a seamless experience with the QBO bank feed, Edgar. Let's go through some troubleshooting steps to resolve the issue you're facing.

What you're experiencing can be caused by data issues in your browser. If your QBO bank feed keeps spinning, consider accessing your account in a private browser, which ignores cached data and doesn't save browsing history.

Here are the shortcuts to open a private browsing window in different browsers:

• Google Chrome and Microsoft Edge: Press CTRL + Shift + N
• Mozilla Firefox: Press CTRL + Shift + P
• Safari: Press Command + Shift + N

If this works, please return to your regular browser and clear its cache. This can help refresh website preferences that might be causing problems with QuickBooks Online. Alternatively, you can use other devices or supported browsers to ensure everything functions as expected.

Additionally, I've included this helpful article to assist you effectively in categorizing transactions in QBO and ensuring that your accounts align with your bank and credit card statements: Categorize online bank transactions in QBO.

Please know that I'm just a post away if you need further assistance with managing your bank feed in QBO. Don't hesitate to reach out.

I am also having issues.  Bank feed transactions are not showing. 

Let me be clear, the screen shows the boxes of the accounts at the top but rest of the screen is blank.

Bank refresh just spins and then the system locks up.

I recently switched to the new bank feed option, is this the problem?

I appreciate you exploring the new bank feed experience, Trina. However, there are instances of technical challenges, especially when a feature is being gradually rolled out. Let me elaborate on this.

I recommend performing the troubleshooting steps suggested by my colleague above, such as utilizing an incognito window or switching to a different browser. These steps can sometimes help resolve display issues.

If the issue persists, we encourage you to contact our QuickBooks Online Support team. They have the tools and expertise to look into this behavior and ensure everything is working smoothly for your bank feeds. 

1. Sign in to your QBO company.
2. Select the Help icon and proceed to the Search tab.
3. Key in a question or topic from the designated field, then click Contact Us at the bottom.
4. Choose Chat or Callback.

To prevent your chats or calls from being disconnected, I recommend checking our support hours for prompt assistance: Get help with QuickBooks products and services.

Once everything is fine, it's best to review and categorize your downloaded bank transactions and put them in the right accounts. Also, regularly review and reconcile your accounts to ensure they match your financial statements.

Please stay in touch and let us know in the comments below if you have further concerns regarding your bank transactions, including categorizing, matching, or reconciling accounts in QuickBooks. We're here to help.

Same issue here since yesterday! I can't work at all. The bank feed is just blank and QBO load so slowly and then shutdown

Thank you for joining the conversation, Marc99! I completely understand the urgency of this situation and want to assure you that encountering technical issues can sometimes occur, especially as we implement new features step by step.

If you haven’t tried them yet, I suggest trying the troubleshooting steps outlined by my colleague previously, @EduardA, such as using an incognito window or switching to a different web browser. These actions can often help in resolving display issues.

If the issue persists, I recommend you contact our QuickBooks Online Support team. They possess the necessary tools and expertise to investigate this issue thoroughly and ensure that your bank feeds are functioning correctly.

Here's how you can reach out to them: 

1. Sign in to your QuickBooks Online company.
2. Click on the Help icon, then navigate to the Search tab.
3. Enter a question or topic in the designated field, then select Contact Us at the bottom of the page.
4. Choose either Chat or Callback as your preferred method of communication.

To avoid any disruptions during your interactions with our support team, please check our support hours to ensure timely assistance: Get help with QuickBooks products and services.
 

Once the issue is resolved, it’s important to regularly review and categorize your downloaded bank transactions to ensure they are assigned to the correct accounts. Additionally, consistently reconcile your accounts to ensure they align with your financial statements.

Keep us updated by clicking the Reply button if you encounter any issues with your bank transactions. We're here to support you every step of the way! 

Cannot select help as the program is frozen.

Changing browsers does not work

other people with the same issues  - not just me 

Generic solutions are not helpful

I have tried all the trouble shooting recommend along with trying 3 different browsers and 3 different computers and the bank feed still doesn’t work. This is a QBO issue and has cost me days worth of work.

I understand it can be frustrating to experience a frozen program and bank feed issues even after trying different browsers. QuickBooks Online (QBO) is a web-based platform, but its performance relies on your device's processing power, available RAM, and internet bandwidth. Let's work on some steps together, @trina @edgar.

The internet speed requirements for your computer, as well as compatibility, will always be based on your system specifications you're using and your browser. You'll have to make sure that your system requirements are met when using QuickBooks Online (QBO). 

If you think your system requirements are fine but the issue persists and still unable to access the Help menu, you can use this link to reach out to our support team.

To give you more information on how to resolve bank feed issues, consider checking out this article: What to Do If You Get a Bank Error or Can't Download Transactions in QuickBooks Online.

Once everything is working, start using the invoice to charge your customers for the products and services you sell. I've got this for you: Create Invoices in QuickBooks Online.

If you need further assistance or require additional help when using QuickBooks, post your reply below. I'll be more than willing to help you out.

Sorry I had bank access until late yesterday, and the fact that there are other people with the same issue says to me this is a quickbooks issue not my computer 

I agree, there are other people posting on Facebook pages  - Canadian successful Bookkeepers and QB-HQ who are experiencing the same problems.

My clients cannot access their bank feeds either.

This is not an individual computer system issue.

THIS IS AN INTUIT ISSUE!!!

Please escalate so we can meet CRA filing deadlines.

I've saved a copy of this chat to provide to my insurance provider if penalties are issued as a result of this. 

First of all, many people report the same issue. Stop with the Generic response, it's getting insulting a little and report it to your devs.

I've tried on 3 browsers, cleared my caches, cookies, etc. I've tried incognito windows on Chrome, Safari, Brave. I've tried your desktop app, I've tried my Accountant Account, a customer Account and even reset my computer, it's all the same thing. My internet Speed is 924 mb/s Download and 774mb/s Upload so no issue with my connection at all.

The Bank Feed loads, we see empty bank lines and then it's just a white page.

There's clearly an issue and we can't even use the contact form in our account because it's just loads for minutes and crash. 

When it does, we get an "Aw, Snap!": Chrome is having problems loading the page.

Error code: 5 on the browser tab that is crashing.

The issue as persist since Friday.

Same issue here.  Did all the steps listed.  Clearly a Quickbooks issue.  Losing days worth of work.

I appreciate your effort for following the basic troubleshooting steps and trying to contact the live support above, Marc. The bank feeds error you encounter is because of browser compatibility, browser settings and scripts and cookies.

To give you more information on how to resolve bank feeds error, consider checking out this article: What To Do If You Get a Bank Error or Can't Download Transactions in QuickBooks Online.

To handle this smoothly and effectively, I recommend reaching out again to our live support team. They provide real-time support and can collaborate directly with you to quickly diagnose and resolve the problem. You can contact them through phone or live chat, where they are equipped with specialized tools ready to assist you. Please check our support hours to ensure timely assistance.

Once you have reconciled your account, you can print the reconciliation report, which provides a valuable record for financial audits in QuickBooks Online.

If you have any more questions or need further assistance with QuickBooks Online, please don't hesitate to reach out. We're here to help ensure your accounting needs are met smoothly and efficiently.

It's not the issue at all. Have you read what I wrote? 

My bank feed connection can be refreshed, just the feed don't appear. And it does the same thing on your desktop app. 

Browser compatibilities is not the issue at all. I've tried on chrome, brave, safari and clear all my caches and cookies + tried incognito. Your live support is not available over the weekend and the chat thing page do have the same error after a certain period of time, it just fail to load. 

The bot they're using to generate these responses is prompted to do a few things
- recognize previous efforts to resolve the issue
- empathize with the customer
- suggest generic resolutions and reference documentation

As far as I can tell it won't mention anything about issues with the application itself. The status page doesn't show anything either though, despite a clearly wide-spread problem. https://status.quickbooks.intuit.com/

Yes it doesn't because the status page is manually updated after they confirm bugs but they are not working it seems. 
They probably rolled out an update with a bad QC

Seems to be fixed now