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G
gomovingandservi
June 18, 2022
Question

How can I switch the app to Canada from US?

  • June 18, 2022
  • 5 replies
  • 16 views
We tried setting up to take payment in person but it won't allow Canadian countries and provinces

5 replies

Jen_D
Jen_D
Level 8
June 19, 2022

It's good to see you here, gomovingandservi.

 

Allow me to share some insights with you on how you can set up your QuickBooks for Canada account. We're unable to switch versions from one country to another.

 

You'll need to subscribe to a brand new account for the country you want to use and cancel the service for United States.

 

I can guide you through the steps to get the correct country for QuickBooks Online. To sign-up for the service and establish your Canada profile, go to thiss link: Choose your country for QuickBooks. From there, you can select to buy and avail any promotions for the program. Click the "Buy now or Free 30-day trial" options for the product you think will work for your business.

 

 

Once you establish the correct account, proceed to cancel the US product. Follow these steps to cancel a QBO USA account:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Gear icon at the top right section of your Dashboard.
  3. Tap Account and Settings.
  4. Choose Billing & Subscription.
  5. In the Payroll section, click Cancel or Cancel trial.
  6. Hit Continue to cancel.
  7. Answer the short survey, and select Confirm cancel.

 

For information and instructions on how to cancel a QBO account, see this link: Cancel your QuickBooks Online subscription.

 

If your account is less than 60 days or was recently billed for the US subscription, contact us to discuss your refunds and billing concerns. Our phone representatives can pull up your account with us and check your subscription history to see if you're eligible for reimbursements.

 

Here's how to contact Support:

 

  1. Go to the Help menu in QuickBooks, then choose the Search tab.
  2. At the bottom, click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll-down to How would you like to connect with us section.
  5. Choose your contact option to initiate a discussion with a live agent.

 

  

If you have any other questions or concerns about starting a new QuickBooks account, please post here again. I'll be right here to help you further. Have a nice day!

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
June 19, 2022

@gomovingandservi 

Where is your company located? If you are located in the US, you can utilize a 3rd party merchant service to accept international payments. But if you are located in CA, you should open a new blank QBO CA account and purchase a 3rd party conversion service if required.

https://quickbooks.grsm.io/Canada

https://quickbooks.grsm.io/CFIB

 

 

 

S
sya1
April 6, 2025

hpw? please advise

J
Jovelyn_MQuickBooks Team
QuickBooks Team
April 6, 2025

Welcome to the Community, sya1. I'm here to assist you with useful details about your account.

 

Before we proceed, could you clarify if you're referring to switching your QuickBooks from the US to the Canadian version? This detail will help me give you the most effective advice.

 

Please note that the region of your account is determined by the region's website where you made your subscription. Once set, the region cannot be changed.

 

To switch your app from the US version to the Canadian version, it is recommended that you first cancel your current subscription to avoid any additional charges.

 

Here's how:

 

  1. Navigate to the Gear icon.
  2. Select Subscriptions and billing.
  3. Click Cancel.
  4. Hit Continue to cancel.
     

 

After canceling, you can subscribe to the appropriate version of your choice. Make sure to select the correct country when subscribing and then proceed with the process. From there, sign up for a new one.

 

To sign up for the new version:

 

  1. Choose your desired plan. 
  2. For payroll services, opt for Add to Plan. Otherwise, proceed by selecting Continue without payroll.

     
  3. If you want to use the same login credentials, click Sign in and select Yes, that's correct.
  4. Enter your payment details.
  5. Hit Subscribe.

 

For additional guidance, I'm adding this resource on how to import a list of your products and services from Excel or CSV to QuickBooks Online: Import products and services into QuickBooks Online.

 

We're ready to support you as you explore these options. For any queries or additional assistance regarding your QuickBooks Online Account, please use this communication channel. We value your consideration and are enthusiastic about helping you enhance your QuickBooks user experience.

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