cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
vanny_uk
Level 2

Invoice email address

Hello,

Is there a way or a future update to allow invoices to go to a specific email address other than the customer's normal address? 

For example I have regular orders from my customer contact using their normal email, but all invoices have to be sent to their accounts department email regardless of our b2b relationship.

If I don't send them to the 'accounts' email by accident, because QBO is setup to liaise with my contact then they don't get paid until I realise and then have to chase up and wait for 30 odd days / end of month all over again.

Many thanks in advance.

2 REPLIES 2
John C
QuickBooks Team

Invoice email address

Hi vanny_uk It's not possible to have an alternative email address within the customers information and there is no future updates in this regard. You could change the customers email address manually before sending the invoices. We appreciate that this may not be ideal and will of course forward your valued feedback to our developers for their consideration.

vanny_uk
Level 2

Invoice email address

Hi John, thank you for your reply.  It would be greatly appreciated if this could be considered as an option one day or perhaps as an additional or bespoke field in the same way as the forms can be added to. 

Need to get in touch?

Contact us