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Colin_Four_Ferry
July 3, 2019
Question

VAT rates in mobile app

  • July 3, 2019
  • 16 replies
  • 35 views
How do you turn off a VAT rate in the mobile app, we have a client who is using the mobile app for QBO and keeps using the EC codes by mistake. we have turned them off on the computer version but they are still there on the app and he keeps using them, is there a way to turn them off for the app so they no longer appear under the "what is the tax" option?

16 replies

TaliaI
Level 8
July 3, 2019

Hello Colin_Four_Ferry,

 

Welcome to the Community - thank you for your question!

 

To confirm, have you made those codes inactive on the computer?

 

Thanks,

 

Talia

Colin_Four_FerryAuthor
July 3, 2019
Yes, we marked them as inactive so they no longer come up as an option for the tax rate online
TaliaI
Level 8
July 3, 2019
Hi Emma, fully closed the app and used the refresh option and still showing all the rates

Could you please confirm the version number of the Android app being used?

 

Thanks,

 

Talia

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