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Level 1

Quickbooks Desktop Freezing Up

The difficult part is being in single user mode to fix it and having your staff not be able to work while you repair things.

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Level 1

Quickbooks Desktop Freezing Up

I have QuickBooks 2019 Premier

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Moderator

Quickbooks Desktop Freezing Up

I appreciate you getting back in the thread, @Red_.

 

It seems you've already tried the necessary troubleshooting steps to fix this issue. Did you also try renaming your QBWUSER.INI file to resolve this? If not, you can perform the following steps: 

 

  1. Open the folder where the QBWUSER.ini file is saved:  \Users\[Your user name]\AppData\Local\Intuit\QuickBooks [year]If you can't see the folder, you might need to enable hidden files and folders.
  2. Right-click the QBWUSER.ini file and select Rename.
  3. Add .old at the end of the file name (as in QBWUSER.ini.old).
  4. Rename the EntitlementDataStore.ecml file.
  5. Reopen QuickBooks Desktop.

If you've already tried these steps, you may need to Run the Clean Install Tool or Create a new Windows Admin User. You can refer to this article and go directly to Solution 4 and 5: What to do if you can't open QuickBooks Desktop.

 

However, if the issue persists, I'd recommend reaching out to our Desktop Support again so they can isolate this problem using their screen-share tool. 

 

Please let me know the call goes so I can make sure you're fully taken care of. I'll be here to help if you have other questions. Have a good one. 

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Level 11

Quickbooks Desktop Freezing Up


@Red_ wrote:

I have QuickBooks 2019 Premier


To isolate the rootcause, open your file on the trial license of Pro 2020.

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Level 1

Quickbooks Desktop Freezing Up

Can I go go back to the 2019 version if I can not find the issue?  

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Moderator

Quickbooks Desktop Freezing Up

Hi there, Red,

 

Yes, you can go back to the 2019 version. On another note, once you convert a company file to a newer version of QuickBooks, you can no longer open it in any earlier version. Please use the back up copy you created from QuickBooks 2019.

 

Then, manually enter the transactions you recently created, or you can import them. Here's an article for a guide in importing transactions: Import and export data in QuickBooks Desktop

 

We recommend following the troubleshooting steps above to fix any unwanted behavior of the software. 

 

We are here to help if you have any questions. 

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Level 1

Quickbooks Desktop Freezing Up

My Quickbook freezes up when I email invoices. I heard there should be an update to fix it, but I haven't had any updates lately. Has anyone heard about this?

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QuickBooks Team

Quickbooks Desktop Freezing Up

Hello there, @Dlroyal.

 

You can use the QuickBooks Refresher Tool to perform a mini repair of your QuickBooks Desktop.

 

Here's how:

  1. Close all QuickBooks Desktop version.
  2. Download the QuickBooks Refresher Tool.
  3. Save the file on your desktop.
  4. Run the QBRefresher tool.
  5. Re-open QuickBooks Desktop.

If the issue persists, you can follow the additional steps outlined in this article: Solutions for when QuickBooks stops working.

 

From there, you shouldn't have any further issues after running the tool.

 

Please let us know if you have any other questions with QuickBooks Desktop. We're always here to help.

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