I have QuickBooks 2019 Premier

I appreciate you getting back in the thread, @Red_.

It seems you've already tried the necessary troubleshooting steps to fix this issue. Did you also try renaming your QBWUSER.INI file to resolve this? If not, you can perform the following steps: 

1. Open the folder where the QBWUSER.ini file is saved:  \Users\[Your user name]\AppData\Local\Intuit\QuickBooks [year]If you can't see the folder, you might need to enable hidden files and folders.
2. Right-click the QBWUSER.ini file and select Rename.
3. Add .old at the end of the file name (as in QBWUSER.ini.old).
4. Rename the EntitlementDataStore.ecml file.
5. Reopen QuickBooks Desktop.

If you've already tried these steps, you may need to Run the Clean Install Tool or Create a new Windows Admin User. You can refer to this article and go directly to Solution 4 and 5: What to do if you can't open QuickBooks Desktop.

However, if the issue persists, I'd recommend reaching out to our Desktop Support again so they can isolate this problem using their screen-share tool. 

Please let me know the call goes so I can make sure you're fully taken care of. I'll be here to help if you have other questions. Have a good one. 

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@Red_ wrote:

I have QuickBooks 2019 Premier

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To isolate the rootcause, open your file on the trial license of Pro 2020.

Can I go go back to the 2019 version if I can not find the issue?  

My Quickbook freezes up when I email invoices. I heard there should be an update to fix it, but I haven't had any updates lately. Has anyone heard about this?

Hello there, @Dlroyal.

You can use the QuickBooks Refresher Tool to perform a mini repair of your QuickBooks Desktop.

Here's how:

1. Close all QuickBooks Desktop version.
2. Download the QuickBooks Refresher Tool.
3. Save the file on your desktop.
4. Run the QBRefresher tool.
5. Re-open QuickBooks Desktop.

If the issue persists, you can follow the additional steps outlined in this article: Solutions for when QuickBooks stops working.

From there, you shouldn't have any further issues after running the tool.

Please let us know if you have any other questions with QuickBooks Desktop. We're always here to help.

Good day! I ran the Quickbooks Diagnostic tool, but QB still freezes when I try to reconcile or view a previous reconciliation. What would you suggest? I have QB Premier Plus Nonprofit. 

Hello, vernonchaplains. 

Thank you for performing the Diagnostic tool to escalate the issue. Since we already try the troubleshooting I recommend reaching out to our customer support team. This way one of our agents will able to pull up your account in a secure session and check the root of freezing.  

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us. 

Keep in mind some options are only available at certain times. You can contact us every Mondays to Fridays from 6: 00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturdays.       

If you have any other concerns with QuickBooks, feel free to let me know. I'd be happy to help. Have a nice day.

@vernonchaplains 

How big is your file size?

31 MB

31 MB

Hello @vernonchaplains,

I appreciate you for getting back to us here in the Community. Allow me to chime in and help you fix the freezing issue in QuickBooks Desktop.

Since your file size is normal, I recommend performing additional troubleshooting steps. You can run the Verify Data and Rebuild tools to scan and self-resolve common errors in the program.

To verify data:

1. Click the File tab at the top menu bar.
2. Hover your cursor to Utilities.
3. Select Verify Data.  

Once done, you can proceed with rebuilding the data. Please follow these steps:

1. Click the File tab at the top menu bar.
2. Hover your cursor to Utilities.
3. Select Rebuild Data.

Also, can you share with us your QuickBooks version (year)? This way, we'll be able to prove you with recommended system requirements to run the program smoothly.

In case the issue is performance related, check out this page: Resolve QuickBooks Desktop performance issues: Manage your data file.

For additional reference, I've attached a link you can use about how to run the repair tool for QuickBooks: Repair your QuickBooks Desktop for Windows.

Please let me know if you need further assistance fixing the problem. The Community and I will be here to help you.

I had the problem as well.  It was a lot of different versions (changing the date on the time sheet, opening the check register), but the consistency was this:  Opening a new window in QB 2019 desktop pro, and having the program running on my 2nd monitor (which was a tv and was not the primary monitor).   When I keep the program running on the primary monitor, i had no issues.

Set your Quickbooks program to "Run as Administrator"

I went through all the other motions and nothing worked.  Ran as Administrator and fixed all issues.

Thanks

So what happens if you are using an IPad not a windows based OS? Everything has worked perfectly for two years now but suddenly when saving an invoice it sits and buffers and then exits the app but it does save.

Thanks for joining this thread, ScotiaFleet.

I recognize the importance of being able to use your QuickBooks seamlessly. This saves time since you can perform other tasks.

We’ll have to clear the app’s data on your device to get past the issue. Let me guide you through the process.

In QuickBooks Online (QBO):

1. Go to the menu at the top right and choose Help & Feedback.
2. Then select Refresh Data and Refresh.

In your device’s settings:

1. Go to the Settings menu on your iPad.
2. Tap the General tab to select iPad Storage.
3. Pick the app that's taking up a lot of space.
4. Press the Offload App menu to remove the application.

This reference provides more in-depth information into this process: See your latest data in the QuickBooks Online app. It contains instructions on how to perform this task on the android device.

Also, the following article will help make sure you have the best online experience when using the mobile app: QuickBooks Online access for mobile devices. From there, you’ll learn the supported browser as well as the version.

Get back to me if you need more help with creating invoices or other QuickBooks concerns. I'm always around to assist you. Take care and have a good one.

When I first upgraded to Quickbooks 2021 Pro I couldn't get into my Bank feeds.  I have since been able to login and do my banking, but now I'm freezing up when I leave the Bank feed.  At this point I can't do anything, and need to use my Task Manger to close Quickbooks because it is totally locked up.  Any suggestions?

Hello there, @Mr Gee. Welcome to the Community. I'm happy to offer my assistance to keep your account from freezing up.

Let’s run the QuickBooks Refresher Tool to fix minor issues with the software. Make sure to end all the processes running in the background before performing the steps below. 

1. Close QuickBooks Desktop.
2. Download the QuickBooks Refresher Tool and save it on your desktop.
3. Run the tool.
4. Open QuickBooks again.

If the issue persists, run the QuickBooks Install Diagnostic Tool. This will automatically diagnose and fix issues with the program's Microsoft components. Here's how:

1. Download the QuickBooks Install Diagnostic Tool and save it to the locate desktop.
2. Close all open programs and run the Tool.
3. Once done, restart the computer to ensure the components are correctly updated.

Also, you can follow the additional steps outlined in this article: Solutions for when QuickBooks stops working. 

That's it! Give this a try and let me know how it goes in the comment section below. I'm always here should you have any follow-up questions or concerns about QuickBooks. Take care and have a wonderful rest of the day.

That did the trick.....Thank you very much. 

You're most welcome, @Mr Gee.

I'm glad that the steps given by my colleague have solved the freezing issue with your bank feeds. 

Also, you can always visit our Help articles page for reference. There, you can read some of our helpful articles that will guide you through your future tasks.

If you have other QuickBooks concerns, please let us know. We're always available to help you.

I just installed a quick book's program into my computer that I purchased A few years back and it's got a critical alert support for your quick books and Internet Explorer 11 has ended update quickbooks now act now my computer is frozen up on quickbooks I cannot close it help

How do I get ahold of Tech Support someone that's a human that talks English and can help me out.