Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?

3 replies

FishingForAnswers
FishingForAnswers
Level 4
April 12, 2025

@bluegoldtrading-net  Yeah, that tracks.

B
bluegoldtrading-netAuthor
April 18, 2025

. Oh, it's too difficult

B
bluegoldtrading-netAuthor
April 18, 2025

I appreciate you sharing detailed information about your payment concern. I'll ensure you're routed to our dedicated support and track this payment in no time.

 

Merchant payments may occasionally be placed on hold for various reasons. One of the primary reasons is to prevent fraudulent transactions. To verify the legitimacy of a transaction and ensure it has been authorized by the cardholder, payment processors might temporarily hold payments.

 

If payments are on hold our Payments team will promptly notify you via email. This notification will be sent to the email address you provided as your contact email when you signed up for QuickBooks Payments. Please check your email settings if you do not receive any messages from us.

 

While we review the payment transaction, kindly take note of the following:

  

  • Follow the steps in the email as soon as you can.
  • Provide additional documents as required.
  • Check the Resolution Center and ensure you have answered all inquiries from our team and provided the necessary documents.

 

Given that your payment function is shut down I recommend contacting our live support team to check this further who are well-equipped with the expertise and resources necessary to address this matter efficiently and effectively.

 

Here's how you can get in touch with our QuickBooks Online live support team:

 

1. Open your QuickBooks Online account.

2. On the upper right-hand corner click Help.

3. Select the Search tab, then type Contact Human enter.

4. Then click Contact Us.

5. Choose either the Chat or Callback options.

 

For more information regarding our support hours, please refer to this article: Get help with QuickBooks products and services.

 

Additionally, I'd like to share this valuable resource to help you effectively view each payment that's part of the daily deposit. It also shows related processing fees as separate transactions in QuickBooks Online: Find out when QuickBooks Payments deposits customer payments.

 

Please keep me in the loop if you have any other payments or questions in QuickBooks Online. More power to your business.


I was really surprised. Thank you very much today.

B
BabyBQuickBooks Team
QuickBooks Team
April 12, 2025

Hi there, Blue.

 

I'd be glad to help you achieve your objective. However, I need additional details regarding your concern. This information will allow me to understand the situation better and provide you with an accurate solution.

 

To begin with, are you trying to process a payment to your vendor, receive a payment from a customer, or pay a subscription? If you've experienced an error, can you specify the message you received? Providing a screenshot will help us identify the exact issue, enabling us to offer a comprehensive resolution to your concern.

 

In the meantime, you can find solutions to common concern about how payments work through our FAQ page.

 

Additionally, you can browse this article to know how long it takes to get customer payments you processed: Find out when QuickBooks Payments deposits customer payments.

 

We'll be around waiting to hear from you again. If you have any other questions about managing your payments, kindly provide the details below. I'm always available to assist you.

B
bluegoldtrading-netAuthor
April 18, 2025

Thank you so much. I can't express my gratitude and trust in you in words. Thank you team for solving my problem.

    C
    Chrea
    Level 1
    April 13, 2025

    @bluegoldtrading-net 

    What payment? Your subscription to Intuit or bills to vendors?

    B
    bluegoldtrading-netAuthor
    April 18, 2025

    They shut down my payment function. I used it for two years. The money paid by customers was under review for almost three weeks. In the end, I returned all of it. Then the payment function was shut down. I asked them before if I could continue to use it. The customer service said yes. Fortunately, it didn't take three weeks for the payment to be held. We are all doing business. Do you understand what this means? Business is not easy to do now. We are all working hard to make a living. Oh, it's too difficult.

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement