Allow me to join you here and share details about the notification that you're getting, Danger.

As you may have known, Internet Explorer 11 was already discontinued by Microsoft as of June 15, 2022. You can read more details about this here: Microsoft’s Lifecycle Policy. 

Because of this, QuickBooks has created a built-in browser that replaces Internet Explorer 11. However, this is only applicable for supported versions of the program beginning from QuickBooks 2020. Additional information about the update are discussed here: Use Our Built-in Browser in QuickBooks Desktop.

Can you tell us what version you're using? If have QuickBooks 2019 or older, you'll want to upgrade to the latest version to use the built-in browser. Here's an article for more details: Upgrade QuickBooks Desktop Pro, Premier, or Enterprise.

I will also share the steps on how you can contact our Technical Support Team via chat or phone call: 

1. Go to this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Desktop.
2. Select QuickBooks Desktop, then click Continue. 
3. Choose the version of QuickBooks that you're using, then type in a short description of your concern. 
4. Click Continue.
5. Select between Chat or Callback.

You can also get more information about their contact details and their business hours from this article: Contact QuickBooks Desktop Support.

Feel free to check out these articles as well in case you need more guidance when using the program:

• Fix QuickBooks Desktop Update Errors 
• Fix Issues When QuickBooks Has Stopped Working 

Let me know if you're able to upgrade or sort out the system requirements for QuickBooks. You can always ask more questions in the Community if you need anything else. 

It is frozen and I can't access the help features and I need someone to remote in

Thanks for joining the Community and getting involved with this thread, drewcole.
 

Since you can't use your Help menu in-product, I'd recommend getting in touch with our Customer Care team through our website.
 

They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
 

Be sure to review their support hours so you'll know when agents are available.
 

If there's any questions, I'm just a post away. Have a wonderful Tuesday!

@drewcole 

Which Windows OS do you run?

Which QB Desktop year version do have?

I sure hope that my Quickbooks Desktop Pro 2019 is not freezing up all the time because support for it has stopped and to upgrade means paying a monthly fee instead of just being able to do a one-time purchase for the upgraded program. That would be wrong. I tried all the fixes and nothing is helping. Seems to be a big problem out there, you would think there would be a download available to fix the problem.

@Richard860 

Which Windows OS do you run? Win 10 or 11?

Have you tried to reinstall your QB?

How big is your file size?

I appreciate you dedicating your time to go through all the necessary troubleshooting steps to isolate the issue, @Richard860.

I understand your frustration with the freezing issues you're experiencing in QuickBooks Desktop (QBDT) Pro 2019. It can be disappointing when support for a version ends, and upgrading to a newer version requires a monthly fee instead of a one-time purchase. 

Given that you have already tried all the available fixes and the issue persists, contacting QuickBooks Desktop support would be the best route to take at this moment. They have the expertise to provide you with specific troubleshooting steps and guidance tailored to your situation. They may be able to offer further assistance or suggest alternative solutions to address the freezing problem.

While there may not be a specific download available to fix the problem, the support team can help you explore all possible options to resolve the issue and ensure the smooth functioning of your QuickBooks Desktop.
 

Moreover, I'll also provide this link where you can browse for articles that can guide you in managing your QBDT file: QuickBooks Desktop Help Articles.

I'm looking forward to resolving this issue. If you have any additional questions or concerns related to QuickBooks, please leave a reply. I'm available and ready to assist you at any time.

I am having this problem with QB desktop 2023. Was on the phone with support for 3 hours last week with no resolution. When I am in my own office where I have Windows 10 I have no problem with freezing but still have problems printing the reconciliation so I have to go into reports, banking previous and select the reconciliation, but I will only get the pages after page 1. Go to a clients office and it freezes when printing a reconciliation and I then have to close the program and reopen. I also can't select save as pdf. Ran the QB tool and that doesn't work either.  Don't have problems with checks or reports...

@ssawyer1 

How big is your file size?

Try opening the sample file. Did you encounter the same problem?

105K kb

No printing... Had a Intuit Rep on with me last week and we couldn't get it to do anything and we tried the tool, saving to pdf and nothing worked after being on the phone for a couple of hours. I believe it is a computer software glitch that needs to be addressed

I have quickbooks 2023 and it does it too. Don't upgrade. I am thinking it has to do with the Windows version, but not sure. Intuit isn't doing anything to resolve it either... 

@ssawyer1 

Your file size is still fine. Install the trial version of QBD 2024 and open the sample file. Did you encounter the same problem?

Well Tuesday was interesting. While I am posting my questions I get a call on my clients phone regarding the 2023 Quickbooks Desktop and its from QB PRO (Ironically, I had done a survey they sent me from the help I had received the week before). . Well the Intuit Representative tells me his name is SID and even spells it for me. He states he needs to come into my computer to see what is going on with the Desktop 2023 through Logmein123. I asked why he couldn't just come into the computer using Glance and he says he really needs to use Logmein123 to look at the file but will not be able to maniupulate my computer (I should know better as I use LOGMEIN myself, but I have to be the remote in order to make changes on someone elses computer.   I agree to let him come into my computer (I am not sure why I let him come into my new computer at this clients because the last time I did this in 2013 I had nothing but problems with my computer at this same clients office). When he comes in his name is Spencer now so I question it and he says he told me his name was Spencer and I should have hung up right then but I didn't. So he asks me to go into the reconciliation and demonstrate what is happening and I do this like 3 different times. Then he asks me to update the quickbooks and what does it say on the update screen afterwords (which nothing updates). So "Spencer" then tells me that the update is not happening correctly so he asked me to do it again. Then he states that since the updates are not working that it has to do with my file so I asked if I should go into utiilities to update the data and he says no. He then pulls up a screen with different tabs on it and then a dos screen appears and he starts spouting off what is wrong with the quickbooks but was talking so fast I can't keep up with what he is saying. I tell him that when I go into the QB Tool hub and go into fix the PDF it actually brings up the same screen but references "Microsoft 10" in the verbage so I think it is something to do with QB and Microsoft because I have Microsoft 11 on this new computer but Microsoft 10 on the Home office computer. He then states the Intuit can fix my problem but i have to agree to pay for support (which I thought was free with QB 2023) if I agree to pay $15 per MB (based on the file size file size) or $2000 for unlimited support. I can't remember if I hung up first or disconnected the logmein123, but at this point I restarted my computer. So now I am really leary and call the phone number back and an Edward answers as QB Pro. I only work in this clients 1 day a week so when I go back I will work with the IT person to tell her what happened and see what the necessary steps are to secure my computer in case this guy was not who he said he was because the QB Rep the week before used the Glance within QB to help me - not Logmein. This experience is more than concerning to me....

@ssawyer1 

Unfortunately you were talking to a scammer.

Bottom line is QB 2023 and the freezing is still happening and no I haven't downloaded 2024 yet either.... I have went from 2022 to 2023 in the last couple of months and now need 2024???? Wow.... so every time a new version comes out we have to switch to the new version???

A lot of times if you get someone from support they are from another country and you don't always get someone in person. I have chatted to try and resolve problems and also to a live person on the phone. Most of the time you have to chat anymore and the icon is on the quickbooks website. I would think impersonator or scammer too, but he knew too much about quickbooks which doesn't mean he wasn't someone from quickbooks and maybe just hasn't been caught by the right person trying to get $ from customers. I don't put it past anybody. When he went into the dos system the screen was red like in the tool hub but a different color (black and white) when I access the tool hub. He went into the F1 to pull up the information on the version when he accessed the screen with the tabs and then went into DOS. Anyway nothing got resolved except for the suggestion to download QB 2024 and go into the sample company and try printing from there.