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S
Studiomama
July 29, 2023
Question

Quickbooks Self Employed ISSUE

  • July 29, 2023
  • 6 replies
  • 4 views

I logged on to my QB self employed account and all my data is gone with exception of 1 single invoice out of MANY! Entire company file seems to be gone! 

the program was recently updated and changed all my formatting and saved invoice templates. Now this. Sooooo frustrating! I need to complete my billing asap. 

 

Help! 

6 replies

M
MirriamMQuickBooks Team
QuickBooks Team
July 29, 2023

Hi there, @Studiomama. I can see the importance of having your data back.

 

Missing invoices is currently an ongoing issue in QuickBooks Self-Employed (QBSE). And our engineering team are actively working to fix this for you. While we're working on this, it would be best to get in touch with our Customer Care Team. They can add you to the list of affected users.

 

To reach them, click the  Assistant button at the top-right corner and enter your concern in the search icon at the bottom. Ensure to review their support hours to know when agents are available.

 

When we have more information about the status of this issue, we will update you. We will send the updates to your email address associated with your Intuit account.

 

Thanks for your patience as we continue working toward a resolution. Don’t hesitate to reach back out if you need anything else. I’m always here to help.

W
wcotyjr
August 1, 2023

I had an issue seeing my invoices on my iPhone and web as well, but I deleted the app and I’m now able to see them again. However, the information is all out of order, doesn’t look anything like it did before and my company info will not show up on the invoice - including my logo, even though it used too. Hopefully this gets resolved soon as I’ve been fielding non stop phone calls from customers with invoice issues and not getting as much actual work done. 

M
Maybelle_SQuickBooks Team
QuickBooks Team
August 1, 2023

I understand the urgency of getting this issue resolved, as this caused an inconvenience and interruptions to your work, wcotyjr.

 

Missing information is usually a result of too much accumulated historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

 

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

 

Let's also try resetting the app data to clear the cache and refresh it into its default state. Before doing so, let's ensure that your QuickBooks Self-Employed (QBSE) mobile app is updated as well as your phone's OS. It helps your application work continuously without interruptions.

 

To clear the app's cache files, here's how:

 

For iOS:

 

  1. Go to Help & Feedback at the top menu bar.
  2. Select Reset App Data. Then, click Refresh.

 

For Android devices:

 

  1. Go to the More Options ⋮ menu.
  2. Select Settings.
  3. Tap Refresh Data, and then click Yes.

 

After that, check your invoices again. If you're experiencing the same result, you'll want to uninstall and then re-install the QuickBooks Self-Employed (QBSE) application.

 

Let me know if you have follow-up questions or concerns with invoices. I'm here to assist you and ensure your experience with our app is smooth and hassle-free. Take care and stay safe.

G
GoApexCleaning
September 2, 2023

My customer phone numbers and addresses are missing, along with my company logo on invoices. One of the effects is some of my invoices the customer email address has magically been combined with the customer name and cannot be changed.

 

This has been happening for weeks now and quickbooks has absolutely no resolution or any need to fess up that they have lost all my customer data.

 

I cannot invoice, i cannot  even send reminders for past due invoices.

 

Quickbooks has destroyed my business. 

G
GoApexCleaning
September 2, 2023

My customer phone numbers and addresses are missing, along with my company logo on invoices. One of the effects is some of my invoices the customer email address has magically been combined with the customer name and cannot be changed.

 

This has been happening for weeks now and quickbooks has absolutely no resolution or any need to fess up that they have lost all my customer data.

 

I cannot invoice, i cannot  even send reminders for past due invoices.

 

 

Quickbooks has destroyed my business. 

M
Mich_S
Level 5
September 2, 2023

I empathize with your situation and understand how you're feeling right now, GoApex. I want to make sure you get the assistance you need and deserve.

 

I have requested one of my colleagues to review the previous interaction or case you had with our customer support team. Based on the documentation, our team will contact you if additional information is required. If you would like to inquire about the status of the case, I recommend reaching out to support directly. Here's how you can reach them:

 

  1. Click on Help (?) and hit Contact Us.
    Note: If you’re using the QuickBooks Self-Employed app, tap the + button and pick Ask QB Assistant.
  2. Enter “talk to a human”, then tick Continue.
  3. Choose which way you want to connect with us.
    • Have us call you 
    • Chat with us 

Kindly refer to the image below for reference:

 

Please note the hours of operation as well to make sure experts are available for assistance.

 

If you're good with this, feel free to explore this extra guide for collecting sales tax for the products and services you sell: Manually track sales tax and add it to an invoice in QuickBooks Self-Employed.


I appreciate your patience while we're working on this for you. Comment back if you have other concerns with invoices or QuickBooks in general. Stay safe.

G
GoApexCleaning
September 3, 2023

Oh there's tickets open and engineers are "working on it", it's pretty apparent that that quickbooks engineers have ABSOLUTELY NO IDEA what they are doing.

G
GoApexCleaning
December 15, 2023

I have the same thing, my situation has been escalated to "the office of the president" and again I am getting ZERO responses! Quickbooks is absolutely f*cking us over!

S
StudiomamaAuthor
January 26, 2024

Did this ever get resolved? I'm still missing data AND to top off they raised their prices. I'm looking into other options. Intuit refused my refund. 

C
CamelleTModerator
Moderator
January 26, 2024

Let me provide you with an update, Studiomama.

 

Upon checking the thread, your concern was about multiple missing invoices. There was an INV for this but now tagged as resolved. Since you're still missing data, I suggest contacting our Customer Support Team so they can further check your account. Here's how to reach them:

 

  1. Go to Help (?) and select Contact Us.
  2. Enter "talk to a human" and click Continue.
  3. Select which way you want to connect with us.
  • Have us call you - Get a call from a support expert.
  • Chat with us - Start a conversation with a support expert.

 

Our live support is available M-F, 6 AM to 6 PM, and Saturday, 6 AM to 3 PM PT.

 

Moreover, I'll add this article to help you organize your income and expenses: Categorize transactions in QuickBooks Self-Employed.

 

Hit reply in the thread if you need further assistance managing data in your QuickBooks Self-Employed. I'll be around. 

G
goneCoastal
April 20, 2026

Where in the world can I reload my QB for self employed

the directions say it should have loaded from old phone to new phone

when I last trued it it bounced me to soloprebaur and charg d me

the bank is still connected as i get a receipt monthly for self employed

why cant i load it

i have benn paying that for a few years

a new phone screwed me up 

and now i cant even get into it

A
ArnoldJohn_CQuickBooks Team
QuickBooks Team
April 20, 2026

Hello there, @goneCoastal. Since the QuickBooks Self-Employed (QBSE) mobile app is no longer offered for new downloads or new subscribers, your new phone is likely redirecting you to the newer QuickBooks Solopreneur platform.

 

To access your QuickBooks Self-Employed account, log in through the official website using a web browser. If you still have your previous mobile device, you can continue using the QBSE app already installed on it.


You’re welcome to reach out anytime if you have further questions or concerns. We’re always here.

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