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Catfishjas03
March 8, 2018
Solved

Bank Error code 103

  • March 8, 2018
  • 5 replies
  • 6 views

I lost the connection with my bank i know i am putting in the write usser id and password and i keep getting the error code 103 

      Best answer by KhimG

      Good day, Lynnloving.


      Welcome to the QuickBooks Community. Let me help you get past the error code 103.


      I appreciate your efforts in trying to resolve the issue. Error 103 occurs when credentials entered into QuickBooks Online don’t match with what your financial institution has.


      The following are the primary reasons why you receive an Error 103:

      • You have entered the wrong credentials while trying to connect to your financial institution for the first time.
      • You have selected the wrong financial institution (there are often many to select from).
      • If you are currently connected and you’ve updated your credentials with your financial institution, you need to update the information in QuickBooks Online.

       

      For first time connections, make sure you can log into your bank outside of QuickBooks by going to your bank’s website and ensuring your credentials are entered manually(instead of allowing your computer to auto-fill it).

       

      If you’re able to log into your bank’s website, try to connect again through QuickBooks and ensure to manually enter your credentials. If the error persists, try connecting using the steps below:
      1.    Click Banking from the left menu and select Add account.
      Note: If you already have an existing bank account in your Chart of Accounts, you can go to the Action column and select View register (or Account history) drop-down and choose Connect bank.

      2.    In the search field, enter the full name of the bank you’re trying to connect to or enter the bank’s URL.
      3.    If multiple results are displayed, select the bank name in the list for your account.
      4.    Log in with your user id and password.
      5.    If you receive the error 103 again:

      • Select the Go back button and the next name on the list.
      • Repeat this process until you find the correct website under the bank name and you have successfully connected to your account.

       

      If you can’t still find or connect to your bank, refer to this article: Unable to find the correct bank in QuickBooks Online.


      After trying the steps above, let me know how it goes by leaving a comment below. I’ll be here to keep helping. Have a pleasant day!

       

      5 replies

      SophiaAnnL
      SophiaAnnL
      Level 5
      March 12, 2018

      Hey there, Catfishjas03.

       

      Thank you for making sure you've entered the correct login credentials when connecting to your bank. No worries! I am here to help.

       

      You'll get the error 103 when your financial institution won't accept the user ID and password you entered. I'd suggest accessing your bank's website outside QuickBooks to see if you can login without issues.

       

      If the same thing happens, you can refer to this article for more troubleshooting steps: Error 103 or Error 310.

       

      Should you have questions or concerns, please let me know by replying to this thread.

       

      S
      sjupton17
      March 18, 2021

      It isn't a banking error or a typo. It is definitely a Quickbooks error on YOUR side! Do you just randomly decide to mess with people's banking connections to screw up their productivity?? And to think that we have to PAY for this level of service! Ridiculous

        L
        Lynnloving
        April 21, 2018

        I am following the instruction to correct error 103, it says to select reconnect and enter the bank password ect. I can’t find anything that says reconnect

        K
        KhimGAnswer
        Level 7
        April 23, 2018

        Good day, Lynnloving.


        Welcome to the QuickBooks Community. Let me help you get past the error code 103.


        I appreciate your efforts in trying to resolve the issue. Error 103 occurs when credentials entered into QuickBooks Online don’t match with what your financial institution has.


        The following are the primary reasons why you receive an Error 103:

        • You have entered the wrong credentials while trying to connect to your financial institution for the first time.
        • You have selected the wrong financial institution (there are often many to select from).
        • If you are currently connected and you’ve updated your credentials with your financial institution, you need to update the information in QuickBooks Online.

         

        For first time connections, make sure you can log into your bank outside of QuickBooks by going to your bank’s website and ensuring your credentials are entered manually(instead of allowing your computer to auto-fill it).

         

        If you’re able to log into your bank’s website, try to connect again through QuickBooks and ensure to manually enter your credentials. If the error persists, try connecting using the steps below:
        1.    Click Banking from the left menu and select Add account.
        Note: If you already have an existing bank account in your Chart of Accounts, you can go to the Action column and select View register (or Account history) drop-down and choose Connect bank.

        2.    In the search field, enter the full name of the bank you’re trying to connect to or enter the bank’s URL.
        3.    If multiple results are displayed, select the bank name in the list for your account.
        4.    Log in with your user id and password.
        5.    If you receive the error 103 again:

        • Select the Go back button and the next name on the list.
        • Repeat this process until you find the correct website under the bank name and you have successfully connected to your account.

         

        If you can’t still find or connect to your bank, refer to this article: Unable to find the correct bank in QuickBooks Online.


        After trying the steps above, let me know how it goes by leaving a comment below. I’ll be here to keep helping. Have a pleasant day!

         

        B
        billconconi
        March 2, 2019

        This is, I believe, the fourth time this has happened. All is going well, accounts update everyday, and then it stops. It has now been 16 days since an update. I have tried logging in separately to Quickbooks and all is fine. I try and log in to TD Bank, and all is fine. Then when I try to have Quickbooks update, it cannot do it, error 103. Please advise as to what I should do as this is not working. 

        Thankyoy

         

        Bill Conconi

        A
        Anonymous
        October 23, 2018

        I followed your instructions but I am unable to connect to the Bendigo Bank

         

        This is  a new file

        S
        Syro
        February 28, 2019

        I have same error with my accont CIBC. HELP! 

        B
        BasicSteps
        October 8, 2019

        It is frustrating when it appears a browser based program is not functioning correctly. Error 103 typically means the credentials in QBO do not match the credentials the bank has on file. This may be caused by damaged internet temp files or other browser process/function.

         

        These steps will help to identify and resolve the issue when the browser temporary files, or other environment factor, are causing/contributing to the issue.  

         

        Clearing cache files resolves a majority of connection issues. Here is the most basic steps for restoring the banking connection in QBO:

         

        Clear Cache for your browser:

        1. Press Ctrl + Shift + Delete buttons in browser to open settings.
        2. Verify the Cache is selected.
        3. Remove selection from Cookies.

              Note: Do Not Delete Cookies

        1. Set the Time Range for "Everything" or "All Time".
        2. Click the button to clear button.
        3. Close all browser windows.

              Note: All browser windows must be closed to allow the process to complete.

              Verify the process has stopped in the Windows task Manager.  

        1. Press Ctrl + Shift + Esc.
        2. Review Task Manager for the browser name after clearing cache and closing all browser windows.
        3. If present, right click the process and select End Task.

         

        Login to bank website:

        1. Manually type the Username and Password.
        2. Verify ability to access accounts and view transactions.
        3. Logout of bank website.

         

        Login to QBO and update bank information:

        1. Login to QBO.
        2. Go to Banking.
        3. Click Update Now in the message for the account.
        4. Manually type the Username and Password.
        5. Click the action button to update (next, connect, sign on, etc.).

         

        Other Browser Troubleshooting Steps to Consider.

           

        Turn off Pop-up Blockers in your browser

          Google Chrome

        1. In the address bar, go to ‘chrome://settings/content/popups’
        2. If enabled, set the Pop-up and redirects to “Allowed”.
        3. Close all Google Chrome browser windows.

          Mozilla Firefox

        1. In the address bar of the Firefox browser, go to ‘about:preferences#privacy’
        2. Scroll down to the Permissions section.
        3. Remove the Check from ‘Block Pop-up windows
        4. Close all Firefox browser windows.

         

        Turn off Add-ons/Extensions in your browser

          Google Chrome

        1. In the address bar, go to ‘chrome://extensions’
        2. Make note of state for each of the extensions on the page.
        3. Turn off all extensions using the switch in the lower right corner.

              Note: The switch will turn grey when turned off.

        1. Verify all extensions are turned off.
        2. Close all Google Chrome browser windows.

          Mozilla Firefox

        1. Press Ctrl +Shift + A
        2. Make note of state for each of the extensions on the page.
        3. In the ‘Enabled’ section
        4. Click the 3 dot menu button in the upper right corner of each item
        5. Select ‘Disable’ to disable the item
        6. Verify all extensions are turned off.
        7. Close all Firefox browser windows.

         

        Test in Private Browser/Incognito

          In Google Chrome: Press Ctrl + Shift + N

          In Mozilla Firefox: Press Ctrl +Shift + A

         

        Create a New Person in Google Chrome

        1. At the top right in the Menu Bar, click the Profile icon.
        2. Click Manage people.
        3. Click the Add person button.
        4. Choose to name the person TEST ACCOUNT then click the Add button.
        5. Login to Bank to verify message status.
        6. If message appears, clear the message.
        7. If no message appears, test account connection in QBO
        T
        tkoni
        December 17, 2019

        Hi 

        I still cannot sync QBO and CIBC as it says the password is too long in QBO.  I did not realize that you have to have short password with a CIBC account in order to use this feature in QBO.  This is frustration because you want to keep your online banking safe with a LONG STRONG password, yet QBO restricts you from syncing cause "ERROR: Your password is too long" appears and wont let me connect.  QBO needs to fix this ERROR asap to allow for long passwords.  Mine is 15 characters for security and protect.   I am very tired of manually uploading all these transactions.  Please remove the long password restriction you have for CIBC

        Jen_D
        Jen_D
        Level 8
        December 17, 2019

        Glad to have you as part of this discussion, @tkoni,

         

        I hear you and can understand the frustration of not having this function as expected. At the moment, QuickBooks only accepts up to 12 characters for financial institution passwords.

         

        To ensure you're able to successfully connect your account into the program, make sure the password is updated. Reach out to your bank for further assistance with resetting the password.

         

        Once done, establish the connection again in the Banking page through these steps:

         

        1. Go to Banking from the left menu and choose the Banking tab.
        2. From there, click the Add Account button.
        3. Enter your financial institution’s URL or name on the search box and see the results.
        4. Select the bank and click Continue. 
        5. Follow the on-screen instructions to connect your bank account.

         

        To avoid any errors in the future validate the credentials in the bank website then use it when signing in to online banking. 

         

        If the same issue happens after updating the password, I highly recommend contacting our Support Team to create an investigation for the problem. Here's how to get support:

         

        1. Click the (?) Help menu at the top right section of your QBO Dashboard.
        2. Tap the Contact us button.

         

         

        I appreciate your time today. Please know that the Community has your back and I'm here if you need additional guidance with anything in QuickBooks. Wishing you all the best! Have a lovely day!

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