Thank you for bringing this issue to our attention, bjones. I will connect you with the appropriate support team who can thoroughly examine this situation.
Since you have been unable to change your bank account since January because of pending transactions, I recommend that you reach out to our live support experts. They have the tools and expertise needed to securely review your account and provide the right guidance to address this situation promptly.
To contact them, here's how:
- Open your QuickBooks Online account.
- Go to the Help(?) icon.
- Choose how you want to connect with our experts:
- Assistant tab: enter your question or topic. QB Assistant will provide options for you to get answers.
- Search tab: Search for your question from the field provided to activate the Contact Us button.
Additionally, if you need assistance reviewing and matching your bank and credit card statements, please refer to this helpful article: Reconcile an account in QuickBooks Online.
The Community space is always available if you have questions about changing your bank account, bjones. Just click the Reply button and we'll help you any time.
